It definitely pays to read all communication from the hotel prior to arrival. Then you get the check-in instructions beforehand.
Otherwise, a decent hotel in a lovely part of Glasgow, just across the road from the Botanic Gardens and a stone's throw from the vibrant West End.
Lovely freshly made breakfast, and friendly staff serving.
The room was basic, but clean and served its purpose. Up in the gods mind you, a bit of a climb!