We had an amazing 7 night stay at Melia casa maya. Family of four our kids are 10 & 8. Staff are very friendly and helpful- we loved the atmosphere. Drinks are all good. Bartenders all amazing. I wish there were more restaurants tho we missed having Asian type of food as there were none. Beautiful beach. Clean and calm right in front of the property but getting beach chairs were bit tricky. Were all taken by 9. I asked a guy and he said they put their towel at 6:30. The general store was ridiculously overpriced so I suggest everyone go elsewhere or use uber to get everything (still save a lot if money) No coin operated laundry available and laundry service by the resort is very expensive which might be a dealbreaker for some. Especially when you travelling with kids. Overall we had a great time at Melia casa maya. Oh if you are getting resort credit by booking on Expedia do not even bother about it. Went to spa treatment because I had $150 but They would not let me use it and had to pay out of my pocket at the spot. And when I asked about it at the guest service they did not know what to do with the credit.

Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book "The Level" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.

So good!

Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.

Good food, lots of activities, great beach, comfortable rooms, nice pools

Very clean room and Monica the cleaning lady was amazing and so helpful.

Great

All areas were very clean. Loved the water park. Very big beach. Nice pool. Overall great just very small resort.

Rooms were really clean and spacious. Entire property was really clean. Had great water fun for the kids. Beautiful beaches. Great overall family resort. Could use a few upgrade on the games amenities, ie. pool tables, foosball tables, pickle ball and tennis equipment.

The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!

This place is gorgeous!!😍

The room was clean but there was only one swimming pool for all the guests and the beach was too small. I felt we were squeezed all in small space. Beside that employees were kind and food was ok nothing special

Rooms very clean, food was great, small resort easy to get everywhere, very kids friendly, location wasn’t the best if you love walking down the beach it’s beside a locals beach and pier and the other side is too rocky to walk around. Staff was a bit rude but overall had a great stay!

Room was clean! The resort had decent food, amazing service from staff however the beach was dirty, there was poop all over the beach. I asked staff and they said it was turtle poop but they should have someone clean the beach a couple times a day with a pool net or something.other then that the resort was tremendous.

We paid a premium price expecting a high-quality experience, but we left totally disappointed. The "renewed" buildings and rooms are just a superficial paste-and-paint job; they still feel old, and fixtures like faucets and toilets were never replaced. The most unacceptable part was the safety. The kids' area is old and neglected. The pool needs repainting, and the slides are NOT safe. My 9-year-old son used the slide once and got an ugly scrape on his leg, which completely ruined our vacation vibe. Furthermore, the constant harassment from the "Circle" membership sellers (the modern version of 90's timeshares) is exhausting. They are annoying, aggressive, and do not respect your vacation time. To be fair, the main food was very good. However, the desserts were poor, and the entertainment was severely lacking—no high-quality shows, just someone singing by the pool. This is an expensive hotel that absolutely does not deliver the value, safety, or peace you pay for. Avoid.

Me encantaron las habitaciones muy grandes y con una súper vista .

This place is really special. Staff was very attentive from the moment we arrived. Amenities and food are endless. Kids loved the Waterpark they spent hours enjoying. The towels at the pool are soft, fluffy and long. We had a 2BR/2BA Suite it was very spacious and clean. We really enjoyed the robes and slippers in the room. I was just a little upset that we had to check out 2 days early due to the storm on the eastern seaboard as our flights got canceled and re-booked, when we checked out we were told that we would be able to get refunded for those 2 days however when we got home and tried to get it we were denied. Only reason i have 4* and not 5.

Staff very friendly and accommodating. This is a very kid focused hotel.

The kids splash park and water slides were a hit with our kids.

The room didnt smell good, there was trash left behind from puror guests, food was mediocre, the whole place was disorganized