Room was in good condition and spacious with lots of storage space. A/C is in perfect working order with just a low hum emanating from the fan. Lobby area and dining room present an upscale feel upon enter. One common thing thar detracted from our initial expectations was the dichotomy between staff performance and lobby/room appearance. One thing odd my group found was the reserved seating on the first table. I have never seen this before. Additionally, the fancy Krupps coffee maker which was present on Saturday was “broken” the following day. I also asked why the larger plate that was available on Saturday is missing. The young lady who responded stated large plates are not available. But she put them out later. The male member of the dining room staff is the only one who took the extra steps in my point of view.

Excellent 100% Recommended, high quality breakfast!!

La habitación muy linda, El desayuno muy variado.

All good

Amazing staff in the Bar & Restaurant and front desk Manager Ruth Hidalgo - Bar tender and waiter Daniel Aroca , Phillip , Antonio are amazing very professional and friendly

Wonderful. I’d come back, no doubts.

I

very good property

Everything was good but the hotel does not have a proper pedestrian entrance, which is hard for people with dissabilities and unsafe for everyone.

La ducha no funcionaba bien. Tardaba muchísimo en calentar y la challa de la ducha no se sostenía, por lo que había que tenerla en la mano

Excellent hotel for an overnight stay prior to flying out of Concepcion. Clean. Modern. Excellent bathroom. Free Coca-Cola and mineral water in minibar was a real plus.

This place is great service and the food is always top notch.

NICE ROOM, NICE TOILETTE, BUT THE CENTRAL HEATING VERY NOISE

The front desk, Constanza and Daniel the bartender were so kind and provided us with the best service we experienced in a long time. Hotel is modern, beds very comfortable and food was excellent

Nice hotel across the highway from the massive mall.

The staff was very helpful and attentive to our needs. Excellent stay in Concepcion.

The property is nice and clean. I would stay here again. However, we chose this property based on the hot tub and pool classification. There is NO HOT TUB as stated and the pool is tiny so if these things are important to you stay somewhere else. In addition, the parking isn't convenient and is full quite often.

Excellent hotel. Location is convenient and staff is the best.

Estadía corta pero un cómodo lugar para descansar después de un día de trabajo.

Great service and breakfast buffet was excellent Also a great view of the city from the rooftop pool