Overall Ratings & Reviews Hôtel Première Classe Caen Nord - Mémorial

Hotel and staff were welcoming. Bright fresh reception. Room was as expected, but ensuite was better than usual premier classe hotels we have stayed in. Breakfast was basic but plentiful. Area around hotel was quiet. Eating places within walking distance.

Counter was available only till 2100 hours, which was a detriment as check-in closed then.

For the price we paid, absolutely no complaints to be given, room was clean and tidy and the staff member was very friendly. Maybe should put on the website about the automatic check in, however, i probably should have looked at the door before we realised it was there

Automated check in after 21.30 - total farce!! Extremely unhelpful telephone service. Unable to access the hotel due to having more than one room booked in the same name. Saves by a

It was a nice hotel! Very clean. on the outskirts of Caen but there is a bus stop a couple of minutes away from it. However I would not recommend paying €6 for the breakfast. It is only bread and yogurt, definitely not worth €6 you could get much better for cheaper elsewhere. Other than that everything was great!

They gave us a handicapped room (even though we are not handicapped) and the worst thing is that the toilet didn't work for three days and we had to go to the bathroom in the lobby... terrible situation.

Got in hotel about 8oclo room was very clean and so was the bathroom had chat to the person booking in she was very nice left next morning early and one of the staff said good morning very friendly I would be very pleased to stay there again

Everything was good Like around the hotel quite area

Very basic hotel. Very basic breakfast but male staff not very helpful. Had a tiny bit of toilet paper in room and toilet not very clean. Would not stay there again or recommend to anyone.

We arrived after the reception was closed, which was ok since it's meant to be 24/7 and got a confirmation of this via email previously. Upon arrival, the automated machine wouldn't deliver the room card so I went inside and called the number for emergencies. After a few attempts and 30min wait, the hotel "receptionist" for emergencies was shouting from the window at me and asking 3 times if I used the machine, of which I had to repeat that it wasn't working. He was extremely rude and still charged me for city tax a 3rd time even though I already paid at the machine twice (which went through). Overall a stressful stay, appalling customer service and a place you should avoid.

Arrived to find that they had allocated our pre-booked room to someone else. It took an age for them to work out how to give us a different room. Once we were in bed we tried to log-in to the wi-fi and it would not recognise our name and room number so clearly they had not entered our new room booking on the system

Best option in Caen Budget Hotel.

Smallest room ever. Fire alarm went off & no direction from staff assuming we would know who was staff. Gate coding was poorly placed, have to get out of car,.search for it & then hope you get back in your before it closes.

In business park so not brilliant area. Hotel did not communicate despite request for late check in. If it hadn’t been for other travellers we wouldn’t have been able to access hotel I’d room. Breakfast very basic

Surprisingly good breakfast. Late arrival was warned that it would be unmanned machine to unlock gate not working. Luckily more savvy people found out that reception was manned so was able to park. Very friendly staff.

I was unable to book in to the hotel! Despite trying to contact them several times before travelling to inform them of my late arrival. I was further delayed by the ferry being two and a half hours late. Again I tried contacting the hotel to inform them of this without success. When arriving at the hotel the automatic book in machine didn't recognise my name or booking confirmation number! I was locked out! I contacted Expedia and they had exactly the same lack of success contacting the hotel and eventually had to find a different hotel for me.

Perfectly adequate for a single overnight stay straight off the ferry. Basic but clean and affordable

For a cheap price you get what you pay for. Good value.

It was small but adequate for the start of our trip. Weird shaped room.

It is what it is. Great value and there was more space in the room than I thought there would be.