Stayed here for a business trip, referred to by my Vietnamese friend and the hospitality was beyond excellent. They have a welcome drink and I was supposed to have checked in by 2PM but I came early and they gave me the room by 1PM. Receptionists are very nice, also bellboys and the restaurant staff are very helpful. Definitely recommended if you come to Hanoi. Also the location is great, Starbucks are just in the front if you are looking for a place to hangout on hot summer days.