While we were there our son went into medical distress. The staff at the store and the reception desk were absolutely amazing. So kind, caring, and thoughtful. My son and I didn’t get to finish our stay there but they sent food packages with the rest of our family for our hospital stay. At the end of the day, a hotel is just a hotel….it’s the staff and people that make the experience. 10/10 experience.

Wow! This place was awesome!! The village is excellent for pictures and exploring. The views are amazing, the pool is outstanding, and the staff is wonderful!

The concept is charming and that is what led us here. This is a traditional village with lots of little houses and nooks and crannies and tiny garden spaces, transformed into a complex of rooms. The positive: there is a very nice terrace where one can sit, have breakfast and order a dinner. And the staff are very friendly. The negative: the rooms are uncomfortable and many things are broken. My shower attachment was broken so the head could not be affixed to the wall. The shower is miniscule and the flimsy plastic curtain does not prevent water from flooding out. The mattresses are more like thin mats - my colleague had a backache the next morning. The blanket was thin for the spring temperatures and the spare blanket and quilt in the closet did not appear to be clean. The WIFI only works in selected public areas. The location is remote so it's a long drive to anywhere. The many irregular stairs going to many levels in many directions are dangerous for older people and children and completely unsuited for the handicapped. I believe this location is best suited for local group events not requiring an overnight stay - there was a baptism while we were there. A corporate retreat could work as there are many spaces for breakout groups etc., but that would require functioning internet site-wide. The decor inside the rooms needs a cosmetic upgrade - aims for rustic but just looks sad.

Great place in the mountains, basic room, comfortable bed, needs some brush up - feels a bit old - broken mountings in bathroom - overall good value for money, friendly staff, excellent food, quiet room. Would come back

Nice heritage village, which we explored during our stay. The view from the restaurant was fantastic and the breakfast delicious. Room had basic facilities.

A truly unique experience, it felt like we were staying at a friend’s place rather than at a hotel. Very homey and our room had a beautiful view. The restaurant was charming, with delicious food and we even had a group of excellent musicians with authentic Greek dancers in costume. Anther bonus - it was a 15 minu LP te drive to the airport. A great stay!

The property was like none other! Beautiful

Nice hotel. It feels like a traditional village and i surely recommend it for families. The rooms were old and not well maintained which was disappointing.

Absolutely wonderful - all the staff were really friendly and kind, the food was fantastic, everyone spoke v good English. Very clean. Massive meals - under-order! An absolutely beautiful pool and gorgeous views of the mountains, and a private little balcony on our room. Friendly cats visit during dinner (they go away if told). A brilliant experience.

Absolutely wonderful - all the staff were really friendly and kind, the food was fantastic, everyone spoke v good English. Very clean. Massive meals - under-order! An absolutely beautiful pool and gorgeous views of the mountains, and a private little balcony on our room. Friendly cats visit during dinner (they go away if told). A brilliant experience.

It was just as described, right out of a village, so nice

Not well maintained

Very good except no internet in the rooms

Very friendly and helpful stuff, very good food quality and a lot of oprions to choose.

beautiful property!! Staff was very friendly and helpful. amazing food and the view was awesome

I absolutely love this place and I didn’t wanna leave. My room was spacious the meals were delicious the village and the pool are beautiful as well as the surrounding countryside. It really wasn’t that far to the city, and yet the area was rural and serene. I loved hearing the goats , sheep and peacocks.

Lovely alternative to staying in downtown Heraklion, especially if you have kids as Arolithos is a charming, self contained complex and is very safe with a decent pool. Terrific views down to bay and up to fabulous mountains. Nice outdoor restaurant terrace. Delicious wholesome Cretan food menu for both breakfast and dinner. Rooms are charming with balcony terraces and air conditioning. However, the only negative, the beds and mattresses feel like they have been unchanged for thirty years and are especially uncomfortable. Time for the management to reinvest as for me it was the only serious negative criticism.

Amazing stay, our favorite place while in Greece. Very whimsical and lovely hosts! Absolutely beautiful property! When checking in, our host saw that it was my birthday and gave us free chocolates. Cats were fun and the entire property was authentic and beautiful. Loved it and would come back.

Delightful, friendly, characterful hotel. Each room with its own balcony or patio area, ensuite, air conditioning. Plenty places to get a coffee or cool drink all day, very good terrace restaurant open all day above the pool area under shady olive trees. Shop for water, biscuits, ice creams, small craft shop, museum, forge etc (showing old village artefacts) all within the hotel as part of the village. Staff were all polite, helpful and friendly. Pool is beautiful altho' watch the shallow sloping edges when entering for the first time! Only downside was one evening (until 4am) of loud music due to a Greek Wedding in the dining/event area at the top of the village. Ear plugs would have sorted that one out easily. Apart from that, our group had a fabulous, relaxing holiday in an unusual setting and would recommend it.

Come here for the experience. It is inconvenient in location and a bit thin on facilities but that's not the point. The point is having some semblance to living in a rural Cretan village on stone floors amid winding narrow lanes deep in the country with goats on the hills all around. The only reason I can't give it a full five is it doesn't go deep enough; the open-air exhibits are small and there's no-one around to explain them. Oh and make no mistake; it is very comfortable and if you have a car then day trips will work out just fine.