Overall Ratings & Reviews Palais Aziza & Spa

We had a beautiful suite, clean and well appointed. The staff were wonderful and had a fabulous escape.

The decor and staff were absolutely perfect, welcoming and beautiful!!

Delightful hotel and staff - couldn't fault it in any way.

This property is a perfect way to enjoy the Marakech experience and still have a very pampered holiday as well. The property is well maintained, amenities are excellent and the staff are all well trained and very attentive and nothing is too much trouble. I could only highly recommend this property to anyone considering a short or long stay in Marakech.

The pool area was the nicest part, but peacocks roaming everywhere, very limited food options, being too far out of town, no gym facilities and constant mistakes being made by the hotel, made for a poor stay.

What an oasis. It takes a lot to get me relaxed, but here it only took me 2 days and I was in paradise. Great food, service, pool, gardens. Different flowers on the bed every morning made me feel like a princess. I hope I will be back Inshallah

The restaurant and housekeeping staff were incredible and we would return just because of them. The property was stunning, quiet and sophisticated. Unfortunately the reception staff are not trained and not set up to succeed. They never had change, told us to call them to pick us up and then didn’t answer the phone, no one there after 10pm. Room needs an upgrade. Minibar was broken, lighting was so dim, broken bathroom tiles etc. These were minor overall as our stay was a fabulous one. Restaurant and housekeeping staff are five star!

Amazing place, great escape from the hectic city

The food in the restaurant was fantastic. The rooms were lovely.

Beautiful, peaceful quiet hotel set in gardens and with palm trees around pool. Relaxing. Outdoors dining for lunch & small bar, plus indoors bar, restaurant and lounges too. Clean, spacious, comfortable. Great continental breakfast. Evening restaurant costly. Drinks western prices. Spa hamman, massage & facial lovely. Pedicure not good. Spa is western prices. Bedroom spacious and comfortable- ours also had balcony with comfy seats overlooking pool. Helpful, friendly staff. Doubt enough stimulus for family hol: more quiet, pampering feel. Hotel not near anything so have to taxi everywhere. Hotel provides free taxi into town at 10am and 6pm, however it’s to the New town (western shops & restaurants), whereas we always wanted to go to the Old town (Medina, markets, traditional restaurants). You can walk from New to Old town in 25 mins though. Taxi back either pre-arrange with hotel (they charge 150 MAD - currently about £12), or barter yellow cabs down to same price. Beware: yellow cabs always accepted job saying they knew where hotel was but never knew! Many crazy journeys incl one in night rainstorm with no working lights or windscreen wipers. So not for faint hearted!! Hotel will do free pickup from airport if you arrange in advance, with a charge of 30 euros to do the return journey.

Great property staff was great very friendly and helpful. Breakfast was lacking a little but still ok. Pool could use some love, was a bit dirty and extremely cold (not heated) but still beautiful. I’d recommend this place over and over. Not as far off the beaten patch as some suggest.

Great hotel, the only bad thing was that it was not the best location. Taxis had trouble finding it, making it necessary to coordinate pick-up and drop-off with hotel car service. Or, if you spoke French/Arabic you might be able to describe the location, but either way, be sure to have the hotel address and/or phone number on you for the taxi driver.

Beautiful hotel with friendly and helpful staff. The rooms nice and food is good. Highly recommend.

The Palais was wonderful. Excellent service, comfortable room and a beautiful and peaceful setting. Having been to Marrakech before we purposely wanted to stay outside the medina having been in the think of it before. A very tranquil spot it was just what we wanted and only 15 mins out of town by car (approx £12 each way) which the hotel are happy to arrange. If you want to walk out of your hotel straight into the hurly burly this is not for you but if you want a superb and restful haven a short drive from town then this is hard to beat. One minor gripe - the whirlpool bath in our room didnt work and wasn't mended despite bringing it to the managers attention. Would have been 10 out of 10 had it not been for that!

Excellenth attentive staff. Lovely grounds and pool.very dark in room ànd menu does not change but food fine.

We were there for total of 8 days. After 2 days into our trip, we fell in love with the facility. And the staffs reealt go out of their way to make sure we were taken care of. From going out to the Medina, to the restaurants and setting up the fire place at night. For sure, we would come back to the hotel in the future.

Good with facilities as expected for an expensive hotel - although our room on ground floor was a bit exposed to guest traffic. Food/drink overpriced considering quality. Good steak though. Expedia +VIP status not considered by staff - until reminded a few times.

Palais Aziza offers a haven of peace and rest for those who look for a suiet place not too far from the city centre. Very friendly staff, exceptionnal poolmaster, good food. Comfort of the bed was not very good ( very low mattrass ), rooms are up to a refurbishment to my personal feeling.

Beautiful hotel for relaxationI I would definitely recommend this hotel. It’s very relaxing and the staff are amazing from the pool to the restaurant the reception and the concierge.Nothing is too much trouble. If you are looking to be near the Busy Medina and souks .. Then this is not the place for you. If you are happy to be away from the ttown and travel in at your convenience and enjoyed both of what Marrakesh has to offer then I would actually recommend you book. We will return for sure

Hotel is definitely a 5 star facility. I had a spacious junior suite. Bed was bit hard but room was luxurious. Property was clean and well maintained (lush landscape). Food at restaurant was very good. Staff was friendly. The only only guidance I could provide future guests is to beware of free airport transfers. After a most pleasant holiday, we were caught off guard and a bit embarrassed when hotel sponsored driver asked us for payment when he dropped us off at airport. He held our luggage hostage and called his boss, who then call hotel. We told hotel we had no local cash left and transfer was listed as free upon request. Hotel said driver can drive you to an ATM. With fear of missing our flight, we gave him 20 GBP bill and he released our luggage. Again, we come back to this hotel as it was a good value.