Ian
with Partner
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The quality and comfort of the property more than met expectations, and is conveniently located. I cannot fault it in any way. My only issues were with Hotels.com; firstly in the fact that there was no information provided about the check in process. I needed to work out for myself that it could only be at the Mayfield Hotel next door. This lack of information seemingly also affected the hotel. On arrival I was asked to pay the outstanding balance by card, which I did. When I checked my bank account later in the day I found I was simultaneously being debited for the same amount by Hotels.com. Thankfully the manager of the hotel was very helpful and reimbursed me for the amount taken.
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