We have stayed in this hotel on many occasions over the last few years. Our experience is always ‘top class’. The room we stayed in this time had the bathroom renovated and the outcome was excellent. The staff are extremely helpful and attentive. Parking is plentiful and private to the hotel. We would highly recommend.

Great staff and service. The hotel is very convenient for our travelling needs. It is clean, comfortable and has a great bar and restaurant used by guests and locals alike. Excellent parking too, which is a bonus. Breakfast is very good with a lot of choice including hot dishes. We will return later in the year.

We enjoyed our stay and found the location perfect — spacious parking yet still close to the historic center and main attractions of Mérida, with affordable taxi fares into town. The staff were excellent, especially Cristina at reception, who made check-in smooth and helped arrange transportation. Our room was clean and housekeeping did a great job. The hotel could use a little more updating in some areas, but overall we had a pleasant stay. Breakfast was basic, though the staff were friendly and attentive.

This is an out of town hotel, ok for 1 night. Popular with coach parties. No food available until 8.30pm which was late bearing in mind we had been driving for 10 hours. Breakfast was a buffet and ok but the ‘hot’ food was cold. Staff were helpful and suggested ordering room service which stated at 8pm. When we did get an evening meal it was lovely. We would probably look to stay closer to the town but we got what we paid for

Wonderful staff, excellent room, great food, easy parking. We have stayed twice and booked a third one already. Highly recommend this convenient, safe and welcoming hotel.

Plenty of parking. Only few minutes drive into town. Did find there was a lot of noise from neighbouring rooms but perhaps we just had extra loud people staying around us.

Noisy water pipes. Hollow rooms means a lot of noise Walls not insulated so hear next door and above. Hotel is dated and in need of a full refurbishment especially bedrooms and bathrooms. Disappointing

This was a repeat stay as this is our preferred hotel in Merida. Still excellent across the board. Recommended.

The staff was very nice and helpful, the rooms were clean with comfortable beds, breakfast was with a good variety and tasty and the hotel has a big parking place. A short 5-minute drive and you are in the center of Mérida, the hotel is just outside the city so the surroundings are quiet. Unfortunately, there was a negative part of our stay, the hotel is not soundproof to the interior corridors and adjacent rooms so we could hear everything very loud and clear, other guests closing their room doors guests talking in the hallways early in the morning, toilets being flushed, coughing, etc. which did not provide a good night's rest.

The staff was extremely helpful and friendly, and actually made me feel welcome in general in terms of being a tourist in his city! The room was big, clean and comfy. I didn’t use the restaurant but it looked lively and popular. Would definitely stay again!

We had a great stay _ good location

They allowed an early check in.

Good place

It’s fine for its class. In the road out of Merida. I chose it principally because it accepts dogs (travelling to ferry at Bilbao). Rooms are tired and poorly specc’d. Even a 2m cable could not allow me to charge something by the bed, a 3m cable would be required. Furnishings are mid 80s. Beds are likely subject to failure if a heavy person lay on them. Beer was cold and entrecôte was “un poco hecho” as required. Ample parking was available.

Great location just outside of Merida

Fantastic hotel staff conditions fantastic

Exceptional value! Large clean room with equally large and clean bathroom. Great parking including covered slots right by the front door. Friendly and well-priced cafeteria. Would definitely return!

Be aware the walls are paper thin. We had to change rooms in the middle of the night because the neighbor was talking loudly. The room they moved us to didn’t have the king bed we upgraded to and the sink drain was clogged and smelled like raw sewage.

Beautiful Hotel well positioned for exploring Mérida, everything good, but it would of been helpful to know in advance that Restaurant and Bar would be closed during our stay.

It is located a few km from the center of Merida but with parking. The hotel could be 2.5 stars. The apartment was very dirty, with unswept floors and dirty white towels. It doesn't deserve 4 stars!