Very good quality and clean rooms, very friendly staff.

This hotel was very nice, especially considering the price. We ate in the hotel restaurant, which was on the top floor with a beautiful view!

Got stuck in Cusco for a night and it was all we needed

There was no hot water for the jacuzzi tub. The front desk sent someone to the room. He was able to get hot water but it barely came out of the faucet. It took 45 minutes to fill enough to use the jacuzzi jets. When I turned on the jets rancid water shot out which caused my 45 minutes worth of water to stink. There is no a/c. I asked for a fan. No fan. Was instructed to open the windows. Only 1 window opened - the other was welded closed. Had noise from the street all night and the room was too warm. Not impressed and definitely cannot recommend.

Great value for the price!

Great property with fried staff. Breakfast included and even coca tea available at front desk for free

Great!!

.

It is a nice hotel. I was on junior suite which is of a good size and modern. No air conditioning heat or cold. It has a restaurant on the 12th floor with Amazing city views. Is good for the price . Doesn't have gym

I love the staff! There was this really handsome young guy that was super helpful

Magical place, magical hotel. I genuinely have zero complaints.

The hotel staff were exceptionally friendly and understanding, especially as I dealt with an issue with LATAM; they went above and beyond to assist me. The building’s elevator is a welcomed convenience, as every step at 3,500 meters above sea level is no small feat. The view from the 12th-floor bar is truly breathtaking. While the room felt a bit outdated, this was reflected in the price, making it overall a good value for the stay.

Staff was very nice and friendly. The restsurant was booked but they provided room service and the food was excellent. I checked out before breakfast so they supplied a boxed lunch. It is a great licatiin uf you are taking the Inka Express as it is less than a 5 minute walk.

Check in took extremely long

Construction noise and music from local bars kept us up most of the night.

Front desk was too slow; charged extra days. Corrected finally after keeping us waiting for a while!!

Great place. Great Price

Awesome view. Great food. Super clean and friendly staff.

Beautiful view to the city, super clean and friendly staff

I'll start with the Pros. Great views of Cusco, and the Restaurant Bar at the top level has great food for both breakfast and dinner. It was super convenient on those days you just need to rest and don't want to do much walking. Also hot water was very hot. Now for the Cons: The front desk staff are extremely unhelpful. When we arrived we didn't find a safe or mini fridge in our room. When we asked the front desk about it they basically told all three of us that it was there and we were all lying about not having one. The following days when we brought it up, they just dodged the issue, saying another set of staff (like housekeeping) will "look into it." We only received a safe and mini fridge when another room on our floor checked out and they gave us theirs. Noise. This has got to be the loudest hotel I've stayed in, like ever. Rooms are not sound proof at all and you can hear everything from the hallway to the upstairs rooms, to the dogs barking on the street 8 floors down. Not to forget the train that goes right by the hotel and makes a great amount of noise in the morning. Airport shuttle was advertised as free on the website, but we had to pay for it. So they lied about that service. They don't even take you themselves they just called up someone and had them take us. Overall I was not impressed with Polo Cusco Suites, which is why I would give it 3 stars. There are more cons than pros, for me and my friends who stayed here May 9th through the 15th of 2024.