Overall Ratings & Reviews Residency Sarovar Portico Mumbai

It was overall a good trip, only morning room service spoilt the mood by his service....

Well maintained property. Friendly and polite staff . Special mention of Mr Prakash , housekeeper in charge and his team, restaurant servers, front desk staff

Mr Prakash Executive Housekeeper and his entire team including the front desk team and the restaurant servers were extremely helpful. I would recommend strongly this property for a comfortable stay; added advantage is that it near to the airport

Prompt and courteous service with smile.

It was a very good experience. The staff is very friendly and the hotel is well maintained. The staff accommodated all our requests with a smile.

Not so great experience. The hotel is converted from an apartment building. Doesnt feels like a hotel. Cleanliness issues as well. No Gym, No Business Center.

I never stayed in any hotel like this. This is worst experience ever I had. They don’t even have enough pillows. Tv is broken. Remote is not working. WiFi is not working. How can all the items are faulty. This is one start hotel

Good clean and tidy room and ambience

This was our second time at Residency Sarovar Portico Mumbai. It’s a great and clean property but what stands out is the staff friendliness, co-operation and their willingness to go beyond for you. Our breakfast was arranged at 6:30 am as we had to leave early for the two days.

In my opinion the hotel is overpriced. Rooms are small. The rooms did not carry a dental kit ( Tooth paste + Brush)

Hotel rooms were good and were clean. Limited dining options in the hotel

Bad housekeeping . Room was not cleaned after reminders . Front desk staff was not cooperative .

Wonderful stay

Please give the upgrades to business travelers, so they can come back to stay again with you

Ac did not work, allotted different room after but each time we called reception did not respond. For everything we had to go personally to reception as they will never answer any calls. 3 people at desk not helpful and very rude to my father. They also did not care how many times you go, they give you same answer and upon saying that will leave a review. The manager said, do as you please. Such a shame, this was disrespectful and hopeless experience

We r not happy with support and unprofessionalism shown by front desk team especially Overall this hotel is not worth the cost

Friendly staff, well maintained, good and secure location

After reading online reviews I booked a room in this hotel, in Nov-2019. The room was fine and the bathroom was also pretty clean. However was not able to sleep whole night due to Air-Conditioner stopping every 30 minutes. I called the front desk two times to get the issue fixed, but no resolution. Hotel did not had courtesy to say sorry and give me another room with functional ameneties. I will not come to this hotel in future. Very bad experience.

food services could be improved

Room rather small, breakfast choice was limited.restaurant room is very small and dark. It was not worth the price