Overall Ratings & Reviews Mitsui Garden Hotel Sendai

My stay was generally good with the big exception and disappointment that the public bath was not in service during my entire stay. This was the big reason I booked this hotel (knowing that Mitsui Garden has nice public baths). I feel I should have been told this before booking.

The hotel is very clean and updated. The staff were very good and friendly.

Small car parking, need to go NPC 24 H Sendai Ichibancho Paking if you come late. The most nearest one to hotel

The hotel runs the place since 15 years ago, and we use from 14 years ago. Unfortunately, a few years ago, most of the staffs were changes and new young people stand up at the front desk. They always ask me, " Have you ever visit our hotel?" :( Even though I was visited three times this year. That is why, I feel sad nowadays to visit the one. According to the hotel, they will start renovation so during Jan- April they will close. I hope their renewal open will be to reach up grade service for all customers who would like to visit like second home.

The hotel staff were very professional, efficient and welcoming. There was always someone available when I needed help or had a question.

Since they opened the hotel, I used the hotel as my home base hotel every year, but unfortunately all staffs were gone during the last 8 months even tough the restaurant in the hotel. They became a typical business hotel now. Good luck.

Great location

Had a queen bed as double is on small side ,decent onsen but no sauna. Good value

Poor breakfast and very old washing machine.

Very happy with my stay. Has a nice spa area that includes an open air bath

This hotel is located within a high rise. The location is not exactly closed to Sendai station but aobadori station which is still convenient. The room is however pretty small. The bathroom has hardly any counter space, or electric outlet. One has to dry hair from the writing desk. Bathroom can store a few items on some narrow glass shelves. We stayed for two nights in February. Outside temperature is cold but inside of the hotel is hot. The temperature control seems not blowing cool air quick enough. The best way to cool down is to open the curtain and let the outside temperature cools down the room via the window glass. The breakfast was good. Stayed there two days and they did not serve the exact same food. We could taste some local specialities. Public bath was fine as well.

The washroom wasn’t cleaned when I arrived. The air conditioning didn’t function at night. Other than that the staff was very polite and helpful. The hotel is a 4-star by name, but I have had better experiences with a 3-star hotel.

My overall stay was good. The staff were helpful and kind. You do have to cover up tattoos for the public bath on the property. The room was clean only one thing (lantern) was dusty. I would stay here again. It was in walking distance to convince stores, restaurants and only 15 min walk from Sendai station.

The hotel is the best place to stay in Sendai, if you want to walk this shopping area. Subway station and shopping arcade are just 5minutes from the hotel. Laundromat is locates top floor.

Breakfast buffet was terrible. Room was very small.

A wee distance from station. Very nice

The property was great, no dislikes

Good Value of Money - the staffs are super friendly, the property is clean and location is very convenience. Can't recommend more!

good place to stay

Stayed here many times and very convenient with nice rooms and large bathrooms (for Japanese standards). Staff are very pleasant and efficient Many great restaurants nearby but on my last 7 day stay decided to eat at the Italian restaurant at the hotel which is excellent with a decent wine selection. A great relaxing way to end a busy day