I just wanted to let you know how totally disappointed I am about your hotel. We were booked in, got into the room around 3pm on July 2, there were a few people loitering around the outside door to our room. Didn't feel safe, as they looked to be non patrons(homeless) of your hotel. We went out again, around 4:30 pm, and there were more people sitting under our window on the sidewalk. We returned around 7:30pm to find, once again, approximately 6-9 people sitting on the sidewalk. We were very concerned about the safety of our persons, and our vehicle. So I went to the front desk and asked what the situation was with all the loitering. I expressed how unsafe we felt, the staff member said there was security overnight, starting at 7:30 pm , it was approximately 8pm at this time and the security was not there. So, I asked if I could be refunded my room rate, and we would leave. He said it couldn't be refunded, because I booked through Expedia. I contatct Expedia and they said they couldn't refund me either. I ate the loss of the room rate, and we left. Your situation at that hotel, will cause me to never stay again, and to make sure I let those that I know to never stay there. My son had a reservation for the following week, which he has already cancelled. Totally disgusted with your hotel.