Overall Ratings & Reviews Havana Nha Trang Hotel

1. The toilet in the lobby is very dirty, smelly, and has flies 2. The room is small, damp and uncomfortable, the view is to the sea but not directly 3. The breakfast buffet is not diverse, not delicious, every day is the same, not up to the standards of a 5-star hotel, the food is just general, eating it causes stomachache In short, the experience is not good, not up to the 5-star standards

beyond wonderful thank you hotel is so beautiful so professional

Beautiful view of the ocean in the morning, personally I like the bathroom

The support staff is very enthusiastic.

I arrived at 12:30. I struggled to park my car and bring my luggage in. After checking in and paying the deposit, the staff said that the room I booked was being cleaned and I had to wait a moment. I asked why they didn't say there was no room yet so I wouldn't have to bring my luggage in. The staff just smiled. They said it would be around 2pm because the staff was cleaning. I went to eat and came back around 2:10pm and the staff said check-in time was exactly 3pm. So I waited. The staff was more busy on the phone than supporting the guests Unhappy and unfriendly faces

There is a tunnel that goes under the sea. Awesome.

What a fantastic hotel with panoramic windows to catch the sunny mornings. The entrance smells of roses, making customers feel comfortable. It's a good choice to stay and rest for a few days.

Great clean room nice view at hotel

5 star hotel, large bathroom but no drainage, water flooded because there was no drain, asked the staff to borrow a squeegee to let some water flow down the drain, the staff found it too difficult so they ignored and did not help.

ok hotel i have stayed here many times

The room was wet and old. The services was good.

staff was friendly during check-in, but the check-in time could be improved. My wife and I had to wait at the lobby for more than an hour since we arrived at 1230. But however the check-in time was scheduled to be 3pm. Another thing that I like this hotel is they need no deposit during the stay, which is a plus for me. The bed is a bit soft for me but it is comfortable as well. The breakfast was superb and my wife loved it. Overall I'll say I'll be back to this hotel next time when I visit Nha Trang again.

Dear Havana Nha Trang Hotel Management Board, I am Dao Ngoc Bao Phuong, a guest staying in room 1917. At around 9:25 am on May 2, 2025, while having breakfast at the buffet restaurant on the 3rd floor, I had an unpleasant experience. When I went to the egg counter, I asked for a soft-boiled egg from a male employee (wearing glasses and a black mask), but he did not respond even though I repeated it 2-3 times. His attitude was quite indifferent and unpleasant, and he did not show any hospitality towards the guests. He looked at me and turned away without answering. Later, a manager appeared and helped me get the egg, but he explained that the employee “did not hear”, which I felt was not satisfactory because he clearly saw me when I spoke. I am a customer who has been to the hotel every month, and always trusts Havana as a familiar resort. However, this time was a really disappointing experience for me. I came to the hotel to rest, relax, and enjoy the service. Therefore, having breakfast should be comfortable and enjoyable - not facing such unprofessional attitudes from the service staff. I respectfully request that the Management Board can extract the camera at the egg counter area during the above mentioned time to verify that the incident I reflected is completely accurate. I hope the hotel will take appropriate measures to improve the quality of service and ensure the best experience for customers, especially loyal customers like me.

I have a visa so I stay at this hotel! I haven't been to the rooftop skylight yet.

Because I went on the weekend, the number of guests checking in and checking out was quite crowded, the frequency of room cleaning to deliver to guests was also slow, so the time to deliver rooms to guests was later than the hotel's scheduled time. However, the staff was very friendly, the breakfast buffet was rich and the room view was beautiful, which was a big plus for the hotel. The tunnel leading to the sea was very safe for families with small children.

Everything was great Ok.hehe.will be the place for next vacation

Nice clean hotel, friendly and enthusiastic staff.

Thank the hotel for caring and sending a gift to the birthday of a member of our group. Regarding the hotel's service, there is no need to discuss it because for the past few years, I have always chosen Havana as a place to stay when I visit NTrang.

Nice room, clean toilet

Reasonable price, nice location, nice view, many amenities