Overall Ratings & Reviews Courtyard New York Manhattan/Times Square West

Friendly security guards but no water bottles or kettle provided, couldn’t get coffee downstairs after 10AM, room was not serviced even though it was requested, room was much smaller than average hotel, dirtier area of Times Square, receptionist refused to let us in one day without us tapping our room key cards even when it wasn’t late, slow lifts.

We recieved a nice corner room on level 2, didn't have to wait for the lift, used the stairs and was a large room, great for 4 adults and all our luggage. Lots of delicious food places nearby and excellent staff. Thanks so much!

Really central locally, clean and staff were so helpful. Thank you to Jose for a warm welcome to the hotel.

The staff was wonderful, from check-in, to housekeeping, to security, to bistro servers, all were friendly, polite, talkative, and hospitable. The location of the hotel is both positive and negative. Positives are proximity to the NYC experiences-food, shows, energy, sights, sounds, and entertainment. The negatives are being exposed to the sights, sounds, and smells of the NYC experience. Even with the negatives, I would still rate this hotel a solid 9.5 out of 10!

Safe...but like most places in NY must be aware of your surroundings. Servuce people helpful and friendly.

Staff was friendly. No complaints on this visit.

I loved this hotel the staff were friendly, the location was amazing and clean. This location is about 8-10 minute walk from Times square and 5 minutes from a subway station. I like that it’s still close to times square but not in the chaos. This is the best experience I’ve had at a Marriott.

From check in with Angel to check out everything was great. Staff was friendly and helpful. Room was clean and very comfortable. A cafe with breakfast, snack foods, a bar for drinks. The hotel was centralized close to theater area good restaurants. Definitely would stay here again.

Clean, comfortable and accommodating our needs.

Had a good experience, will definitely consider staying in future

Staff was very friendly. Everything was easy. Rooms very nice. Location great.

Close to Times Square, Madison Square Garden/Penn Station. Truly in the heart of everything.

This place was perfect for our first time staying in Manhattan! The room was clean, the service was great, and we felt very safe. We would definitely stay here again!

Fantastic location, comfortable bed, clean room, friendly and helpful staff, bonus coffee/ food options ad great spot for my friends and I to meet up in the morning to plan out our daily adventures.

Very friendly staff and got everything I needed

Good value for the location.

Everyone is polite, efficient and the hotel/room was very clean. Will definitely be back soon and highly recommend.

They don’t send the housekeeping clean the room because they told me that I only stay 2 nights!

While the beds catered for four people, unfortunately the room didn’t. It could have done with a few extra hooks in the bathroom for example, or some extra storage for the clothes that come along with a room that has four people staying.

Stayed there for a weekend with my husband. This hotel was perfect perfectly and centrally located for our needs. We were able to quickly and easily walk there from Penn Station and many of our destinations were Walkable Times Square, Broadway, Hudson yards and even up to fifth Avenue was a simple walk. . I’ve already booked another stay there.