The staff were very friendly. The room, although clean, was so out dated. Mould, broken blinds in bathroom, as good as useless shower, lio seat tbat moved when you sat on it abd very small. The area is very deprived. Speaking with locals they reported crime, drugs and drunks. Did not feel safe to walk out in the evening.

Good central location in town.

A last minute change of plan saw us getting the last room available at the hotel. Superb friendly staff bent over backwards to make us welcome. A fabulous meal in the bar/restaurant and great value for money. Mikhail and Trisha were great at looking after everyone all evening. Would definitely recommend this hotel.

Excellent service from all staff members. Food very good, large portions, all home made. Excellent breakfast offering too.

Absolute delight staying here, even on their off-season. The staff were fantastic, especially the barman Michal! He in particular made the stay feel exceptional. Highly recommended.

Staff are nice but the bed in room 14 could of had a better mattress. It felt like it had a slump on each side of the double.

The staff were friendly and accommodating

Nice hotel in the middle of town with parking, decent breakfast clean room

Thishotel was great valie for money

A nice old town atmosphere. Friendly people. Very relaxing.

The hotel was a lovely old building and we were given a warm welcome but we were surprised by the rundown appearance of St Austell itself as it has such great transport links and nearby attractions. The breakfasts were excellent as were all but one member of staff who presented some challenging behaviour. We enjoyed our stay but not St Austell itself.

We found our stay very good staff were excellent and very helpful. Food was very good would definite stay again.

The rooms are quite old and there is a bad odour in the lobby. The rooms need some refurbishment. My room look at the back door and there was a lot of dump and litter.

Okay

Room very clean, nicely decorated. Bathroom modern. Bed comfortable. Iron kettle hairdryer in room. Breakfast lots of choice and good. Only downside outside area was a bit noisy ( but is in centre of town) and could hear people moving around in the room above.

The White Hart (like St Austell itself) lacks investment in the building and infrastructure. The staff were attentive and helpful but the windows were filthy.

Helpful and welcoming staff Comfortable room and large bathroom

1st class all round

Quite dated, did not look like the images, it was overpriced.

It was OK. Hotel somewhat tired.