it is a very nice hotel. It needs a bit of TLC. walls, coridors and elevators are in need of some paint and repairs. It makes the whole place look a bit tired. Rooms are very nice but quite dark. The gymm is not well equiped. needs some more equipments. matts, a weight bench and some more weights would help

Great location, we’ll definitely stay here again. Really lovely modern hotel. The staff were excellent, friendly and helpful. Valet service was very good & efficient. Bathroom and bedroom were very spacious but are very dark (black interior). Room was very quiet. The only issue we encountered was that despite it being mid/late May and the town being busy, the Wagyu restaurant and hotel Bar were closed on one of the two nights we were there. It seems a lot of places in Durbuy only open certain days of the week. But there was no mention of this anywhere. Breakfast we felt was very expensive €32 per person per day.

The staff is exceptionally friendly and helpful. The breakfast offered is incredibly versatile, with everything being freshly made. This is undoubtedly one of my top choices.

Just excellent at ever level.

Modern hotel, I like design.

Amazing boutique hotel - very walkable, comfortable rooms and the spa was to absolutely die for. Cannot wait to come back.

It was a really good stay. The hotel staff was super. We enjoyed it and would stay there again.

Great long weekend spent at this well run and very interesting hotel and village of Durbuy. Ideally positioned for the commute to the Belgium Grand Prix.

Staff were very friendly and approachable. We stayed in the annex which was a little dated but clean and comfortable. Breakfast was excellent with a wide range of choices. Had a meal in Brasserie Fred which was delicious and staff were extremely friendly and helpful with translating menus etc. Lovely town and would definitely stay at this hotel again.

The hotel is situated in the middle of Durbuy, with close proximity to everything. The rooms were clean, but small. From outside the hotel looks wonderful. The hotel restaurant is absolutely amazing, with a huge variety of wines to choose from, though rather expensive. The service was however terrible... The woman behind the counter would not inform us of essential things like parking, breakfast, WiFi etc. When we asked, she was snapping back at us, making us feel stupid for even asking. We were supposed to leave at 7:15 in the morning to catch a tour at a brewery, but the reception would not open before 8 (which she had not informed us). We were locked inside the parking area and could not collect the "coin" to get out. When she finally arrived at 8 she was angry that we were waiting. We finally got out at 8:15, after she had commented how stupid we were to think that we could pay the parking at the parking area, but of course, we missed our tour at the brewery.

Nice hotel, great location in Durbuy. room was ok, clean but a bit in need of an update. Slightly over priced for the room but it did include the Sunday brunch which was expensive but quite nice. Didn't use the spa facility. Dinner in the Brasserie Fred was great. Pre dinner drinks in front of hotel very pleasant and didn't even notice the rain!

All-in-one place including an excellent gastronomical dinner and great breakfast buffet, modern room and bathroom, and complete Spa/wellness center set in a lovely medieval city. Highly recommended for a romantic getaway.

Terrible. Overpriced dump that should never have been given a 4 star rating. 2 star at best

Let me begin by saying we had to sleep in the car the night we had booked this hotel. As our flight was delayed we only made it to the hotel at midnight, at which point the hotel was not only closed and locked down but also all the lights off. After 1hr 30mins of calling what was labelled "night call" on the front door of the hotel, calling the hotel phone number, knocking on the front door and calling hotels.com (who were not useful at all and had us waiting on the line for 30mins at international roaming rates!!) we had not gotten anywhere and since all other hotels were fully booked (but at least still open and could speak to a receptionist!) we had to sleep in the car - appalling start to a romantic getaway!. Not a pleasant experience in such cold climate. Very disappointed with the service and will never return again. In the morning we went to reception to get the room we had already paid for to shower and got a person at reception who was not friendly and blamed us because apparently checkin closed at 10pm and added "there was someone at reception until 12.30am" - hmm... I think if there had been, he would have DEFINITELY heard us given we were calling, knocking etc. from 12am - 1.15 / 1.30am. Definitely not the way to go for a 4 star hotel. I recommend you go to any other hotel, even the 3 stars are much better in Durbuy (and friendlier service). Hope this helps someone and you don't have to go through what we went through.

Loin des standards d’un 5 étoiles! Personne ne dit « Bonjour » à la réception en attendant de s’occuper de vous. La chambre « premium » n’étais pas chauffée à notre arrivée. De plus ça sentait les cuisines dans la chambre et ça sentait les canalisations dans la salle de douche. Dans la douche, il n’y a pas de porte savon, il faut tout mettre par terre. Il n’y avait pas de menu room service dans la chambre, il a fallu le demander à la réception. Quelques plats étaient proposés mais pas de dessert. Au bar de l’hôtel, je demande quel vin rouge ils ont au verre, on me répond « Italien ». Certes mais quel type d’italien ? Ils vont juste chercher la bouteille et la montre sans explications. Bref… très loin des standards d’un 5 étoiles et dur prix demandé. Côté positif, le petit déjeuner et le buffet sont sympa.

L'hôtel est très beau et très cosy. Les chambres sont assez spacieuses. L'insonorisation pourrait être plus efficace, on entend fort les gens dans le couloir et les gens au-dessus. La décoration est très belle. Le petit-déjeuner est excellent, tout est de qualité et très varié. L'accueil et le service sont excellents. La situation est idéale.

Total luksus - alt spiller!

Uitstekend hotel , prettig verblijf gehad

Perfecte combinatie tussen hotel en restaurant

Hôtel impeccable, confortable à souhait, chambre spacieuse. Pdj copieux, vous y trouverez votre choix on ne peut rêver mieux.