Staff are not professional to deal with any kind of a small problem. I had a very important business meeting and asked them to open the business room for me to have a quiet environment and the staff refused to facilitate that to me. I had to run to JW Marriott Mirage city to do my business meeting. Also they allowed people to use the swimming pool with regular clothes with materials not suitable for the swimming pool. All the other staff were bagging to take tips or money every time they saw me. Terrible experience for me as a Canadian visiting Egypt to do business. I will rather to use JW Marriott next Visit.

This place is a home away from home for me. I have been coming here for years and will continue for years to come

Very good service, nice ambience we had a nice time to stay 😀 👍

Great hotel with very accommodating staff. Pool bar is very quick to serve!

Nice friendly staff especially Ahmad Houssam who was very patient and accommodated us and our needs. Rooms and facilities were clean and the pool was very accessible and easy to get to. I would recommend anyone visiting Cairo to stay here.

Always so good to stay

My stay at the hotel was one of the best I had. The staff made it a welcoming stay. From check in, to spending time at the pool bar, dining options, happy hour options and of course personal touch in my room thanks to Shaina, the assistance of the concierge to visit the Museum and immaculate arrangement including for the the airport shuttle pick up and departure… I can go on and on . Everyone served with a smile. That meant a lot to me. My thanks to each and everyone !!!!

Property and staff were amazing.

My stay at the hotel was excellent. The staff were welcoming, professional, and always helpful. The room was clean, comfortable, and well maintained. The overall atmosphere was relaxing, and the service exceeded my expectations. I would definitely recommend this hotel and look forward to staying again

The best hotel and staff in all of Egypt

Fantastic! We loved our stay at the Renaissance. We felt secure and well looked after by all the staff. It’s almost an entire resort in itself with several restaurants and bars. All the food was excellent. The pool area was well attended and clean but not crowded. There was an abundance of staff on hand ready to assist and serve at all times. Our room was cleaned spotless every day beyond expectations. We will be back.

One of the greatest hotels to stay at in cairo, staff is great and listens to concerns and solves problems. Breakfast is great and lounge both have great variety.

Enjoyed my stay despite the e broken wardrobe door, Thank you Mr. Amgad and Mohamed for taking care of such issue Basim Ayoub

Clean room, very helpful staff, spectacular breakfast buffet!

The hotel staff, ground and amenities were great! Excellent restaurants and the breakfast bar was very good. They made excellent concierges were very informative and made booking excursions easy. Highly recommend!

Always good to stay

Just what we needed aftaer some rougher travel! Great looking hotel, welcoming staff, and such comfy beds. We also enjoyed the pool!

Amazing hotel Great and friendly staff The food is perfect The whole experience was unforgettable

Meet and assist was $25 well spent for arriving solo at the airport in the middle of the night. I wasn't thrilled that housekeeping knocked at 9:30am when I'd arrived at 3:00am so definitely should have used the DND sign because they don't track who is checking out late. Breakfast was just what I needed, had plenty of choices for everyone and most things were labeled if you wanted to try something new. I kind of wish I was staying one more night so I could make use of that nice-looking pool I can see from my window.

Mina was amazing he was very welcoming friendly and nice I will recommend the hotel to all my friends and relatives Many thanks