Overall Ratings & Reviews Radisson Hotel & Conference Centre Calgary Airport

nice

The property was great.

Good hotel, very close to the airport. It’s very clean and tidy. Staff is friendly and nice.

Great stay

The hotel was overbooked, I was "upgraded" to a king sized bed when I had booked 2 queens - not an upgrade when you don't wish to share a bed with your travel partner. Got upstairs only to have been given the wrong room again. Parking was a challenge due to how overbooked. Many is our group had similar issues and the front desk staff treated us like the inconvenience.

Fan in our room constantly blowing cold air, no easy way to switch it off. Bottled water is complimentary only on the first night, just fyi.

Nice hotel

It’s a really nice place to be in. Enjoyed the pool and restaurant

Great staff, location, hotel

All excellent....

Smells amazing and clean

Bit noisy

Very friendly

There was a celebration party in place when I checked in at the hotel. Was told the room was made up. To my horror, the beds were not looking great. I took pictures of the so called made up beds to the reception. The guy there was leaning one arm against the desk and other hand fiddling with a set of keys. I showed him the pictures and he told me the bedsheets material are meant to be wrinkled. Was not interested at all to help solve the issue. I thought I could sleep there for the night. However when I inspected the bed before climbing in, I saw bad stain marks on the bedsheets. By this time it was close to midnight and new staff were at the counter. He apologised and gave me a set of fresh bedding. I lead him to the bed to show him the stains and he took pictures of them. The following morning when I spoke to the Manager, she refused to refund my payment stating it was a non refundable booking. However my complaint was due to the poor service and state of the bed. They tried to offer me free breakfast and money off vouchers but I have no plans to return to the hotel. The hotel does not value customers as I was not the only one making a complaint on the day. The receptionist lied when he told me the bed was ready when quite frankly，the bedding was not changed after the previous customer. I honestly don't know how this hotel can be classed as a 4 star hotel. Couldn’t even provide a kettle and allowed kids from the party running and screaming along the corridor at 10pm.

Room maintenance could be updated and fixed up better, shower heads leaked but over all comfortable and clean

Place was clean and quiet and staff was friendly.

Overall good

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It was worst experience in my entire life , i spend two days in a hotel. Room was nice but some of lights were not working in a room some working but they blink it. I asked for house keeping but nobody came to clean up my room

Extremely friendly staff.