Gyuldzhan Kozumali
6.0
/10
Reviewed 14 week(s) ago
Overall, the hotel doesn’t provide four-star experience at all.
1. Rooms- They would be considered spacious, Although their problems with them too. Showers and toilets are OK but there are no slippers, Also, the fridge is completely empty, They give you only one bottle of water for the entire day, other than that bed, pillows and desk are ok.
2. Service- I mean, I did not expect a great service in Europe, But come on this is a little too much. The receptionist told us that she cannot admit us to our room Although he was ready, and there were only 10 minutes left till the check-in time. We were informed that We “ Just have to wait”. This comes Across is a bit rude to be Honest. Our room has never been wiped during the four days of our day, Never properly cleaned. what was done under the name of housekeeping service was Making our bed and taking out the trash: That’s exactly all. They changed the towels Ones, which was OK. But our room service dishes, have never been taken Out. We had to put it outside our room and it was at least 24 hours until they Took it away. Doesn’t really give a very clean Image. I’ll see a room there were no options for Windows to be opened, So beware.
3. Location- Location wise, the hotel is kind of further away from the city, We wanted to be close to schonbrunn, Which was OK, but still nothing to do around, So be mindful before booking. The Metro is four minutes walk away, which is OK but other than that, you can’t really say anything special about the location
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