The staff was very friendly but the room was very small in size and dark.

Location, location! A little hard to find but easy once you're there. Very nice staff. Room was really nice and bathroom was large. It is conveniently located to shopping and restaurants.

This property is within walking distance of pretty much everything. Beautiful room.

Beautiful hotel in the heart of old Palma, short walk to the cathedral and you can endlessly explore old narrow streets

Second visit 2 years running. Loved the place last year when booked for my wife’s 50th birthday. Great spacious rooms. Lovely cannoli shop next door and famous Spanish restaurant El Camino next door. Just up from a wonderful square where you can wine dine and people watch. Fantastic value for money. Well done again.

Spacious room with balcony facing inner court. Unique design.

Lovely old building, thoughtfully remodelled as hotel accommodation in old town. Breakfast was great and included in price. Tapas and drinks very good, too. Highly recommend.

Staff is very friendl

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Beautiful boutique vibe with gorgeous period features in the building.

This was a great hotel option in Palma, perfect location for seeing all the historic sights and easy to walk to everything. We jumped on the bus right across the street to go to Bellver Castle. The staff were all friendly, and the place was extremely clean. We were also very grateful to one of the ladies at the front desk who arranged for us to stay an extra night and we didn’t have to move rooms. I recommend the breakfast, it had all the options you would look for. Great way to start the day!

Just 2 negative comments 1) my room was up lots of stairs ..3 floor s and across the dining room and along a corridor which was not great with a bulky and quite heavy suitcase. The receptionidt took it up for me but i had to bring it down and worried i might fall. 2) The breakfast was excellent although I don’t findpressing a button to make instant coffee as good as freshly made coffee that Spain’s cafés make so well. Very central location which i appreciated and kind helpful staff. I will return (if they give me a more accessible room!)

Great hotel in a great location…so quiet slap bang in middle of Palma city centre. Great breakfast. Comfortable bed. English telly. Very friendly and attentive staff. Will be back.

Great staff but ridiculous room set up as no warning that you need to scale Everest to get to your room! Room shabby and badly set up as you struggle to access one side of the bed.

Great staff. Fantastic location and amazing breakfast. I could not fault our stay, it was perfect.

Hotel was nice. My only complaint would be the service. Room was not ready for 3 hours after check in time which is not what you want after travelling. All i got was a sorry sir and had to sit in the waiting area for ages. Was not even offered a drink which is what id have done if i was in there shoes

The property is dated and it shows it. My room layout was bizarre, very little room between the wall and the bed but another room behind the bedroom which was a sort of a day room, but totally pointless. No USB sockets which I found absolutely bizarre in today's day and age, lights that didn't work and other ones that flickered. Booked a room with a terrace, surprised to find to access it I had to climb a staircase which was probably 12 to 18 inches wide, max, and then had to manage to wiggle a large bolt to open the door to get access to said terrace. Certainly not what I was expecting and totally useless if you wanted to make a spontaneous venture outside.

It was amazing from check in, great service, lovely room and so close to everything! Can’t wait to come back

First I'll say the positive things about our stay. The staff were very friendly and helpful. We were able to check in hours earlier than the check in time because our room was ready, and the location is wondering and the most central you could be. You're surrounded by restaurants, shops, the cathedral is just a short 5 minute walk down the road and it's a very lively location. The breakfast, which was included was also wonderful. Lots of fresh juice, fruits and meats and the restaurant is very nicely designed. The reason for the lower rating is because I feel like the money spent per night required the room to be much cleaner and a bit more upscale than it comes across as. Our room was supposed to come with a terrace but to get to the terrace you had to leave your room and walk up a set of stairs. The layout of the room is also very small and confusing. We had a room with a second bedroom and there was only a curtain between an all glass door that directly backs onto the stairwell where people walk up and down. Our bedroom wall was also glass and sectioned off by a curtain, and if that curtain wasn't closed everybody could see directly into your bedroom where the bed is so we obviously felt we needed to have the curtain shut our entire stay. The room was also unclean. There were stains on the floor and hair. I stayed in other hotels that shared the exact same price point and they were spotless. I've attached some photos for reference.

The hotel’s architecture is gorgeous and so interesting. Loved everything about our stay. The staff, the bed, the room with a private solarium on the roof, the fact that every room has something special, the delicious breakfast, the eclectic neighborhood. The staff had recommendation regarding where to park which made it easy.