The pool water wasn’t clean but besides that the stay was great :)

Great rooms for a family of 5, Staff was very helpful and will help you get taxi if you don’t have a vehicle already for transport. not too far from airport. Definitely would stay here again.

Really nice hotel, the pools needs cleaning though.

Muy bonito hotel y limpio y la comida muy rica

Good property. Good location next to metro. I did not like the limited portion size of their advertised breakfast. The staff controls how much food you eat. Breakfast is NOT buffet like you'd expect it to be. The hotel could be more generous and also a buffet breakfast -- instead of portion control and looking cheap. Just let your guests eat the food. Seriously management, we can handle it. Quit being so cheap with the breakfast portions. You won't go broke.

The AC works and the property feels relatively safe. It is close to the QRO airport, and relatively quiet despite being so close to the highway. The TV works. Other than that, this was a motel level of quality, falsely marketed as a hotel (even more laughable, it purports to be a "resort"). The pool looked very dirty and half of the lights in our room (including the bathroom) were too dim to even be used. I would not stay here any longer than one night to catch an early flight at the airport.

It was very nice to park in front of my room.

We stayed at the property to make an early flight the following day. I chose this property based on photos and reviews with my family including 2 kids. The pictures are very deceiving and so is the description. Check in staff was very helpful for our needs and restaurant staff very kind with good food. The amenities are not there, the property is basically a ghost town. The pool was closed and has algae, one of the main reasons I chose this hotel is for my kids to enjoy a day before traveling so we left San Miguel de Allende a day early to avoid potential traffic to airport for very early flight. The restaurant closes at 3pm and there is NOTHING close by-15 min walk up highway was closest shop to grab some snacks. The "game room" consists of an old pool table and non working air hockey table located in the restaurant that closes at 3pm. The room itself was quite large, but AC only available in one of the rooms (and it dripped on the bed), the floors were very dirty and things were generally dusty. We could not sleep because of the smell- this seems to be a problem in the area but really bad at night- like unbearable wakes you up and is foul. It was beyond a disappointment- it was terrible and leaving felt like escaping.

The hotel is on the main highway about 20 min to the airport and is convenient for early morning departures. It is not a luxury resort. Bathroom had a sewer smell. No nearby food options.

Its fine- side of the highway, used to be auto hotel, checked in, slept, drove home. Clean, ultra basic

real unique property looks like a castle nice big gym nice resturant. Surprised me

Pool was green, no gym, no restaurant, no game room. All these things are listed with photos on Expedia but the photos must have been from 20+ years ago. Felt like a scam.

El hotel parece abandonado. El olor a orina dentro de la habitación era agobiante. Las duchas tienen una luz tétrica. No recomendable

The room was beautiful and the reception staff were very good, but the hotel sits right next to the highway and it's very noisy.

The hotel looked like it was abandoned when we pulled up - all lights were off, no sign that anyone was there - so we left and stayed elsewhere.

Room was cleaned

Yes

Both reserved rooms were not clean, dirty sheets and bathroom. We didn’t get to our room until late and was too tired to even have to deal with it, which I shouldn’t have in the first place.

There was a sewer smell throughout room.

Clean room and very beautiful architecture. Disappointed that the restaurant was closed at 3:00. I had seen it advertised that it was open until 9:00. Uber to town took 45 minutes because of traffic. This location is not very convenient. The pool was closed too. Not very many people were here so we did have privacy. The hotel aspect was lovely but calling it a resort is an oversell.