Staff could be more helpful. Asked for an early check in and didn’t get any help. Bad manners and wanted to charge a full night fare for a couple hours.

Buen hotel, muy bien ubicado y excelente personal

The staff are awesome, all the time they were saying hello and trying to help me, the room is very comfortable and clean, also the hotel is on the samara shop center and you can access to it directly from the hotel. My first time there and absolutely i’ll come back. I love it.

Cleaning staff was very nice and did a great job on our room

Literally beautiful luxury! Pool was spectacular, gym and other amenities were incredible and the staff was beyond excellent. I would rate this a 10 and return here again and again. So close to food and shopping options. Just fabulous!

Yes

The fridge in the room was not working. When we ask for direction or assist to something we always got “I don't know.” I received better treatment from the doorman across the street.

Some staff members weren’t helpful

Food fine, AC not working well

La piscina está muy deteriorada

Very clean

The room was clean and comfortable. Additionally, we loved how conveniently it was located to a variety of shops.

Very clean and safe Hotel.

Todo bien

Room service almost non-existent, offered us only two options at 11pm. TV at the room only had available local TV. Great location, poor value.

Yes, everething was Ok

Very disappointed with the Hilton Santa Fe. I try to do my check in at 3:00pm and the staff said they did not have rooms available yet because they had "high occupancy". I was waiting for 45 minutes to get a room. The shower in the bathroom had an extremely unpleaseant smell like a pipe. On sunday afternoon the hotel rents the pool to the general public so ppl can drink, smoke and listen to music; therefore are many young people (not hotel guests) drinking alcohol and smoking at the main door waiting for their cars. I understand this is a new policy since 1 month ago as per concierge. It is extremely unpleasent to arrive at the hotel and find people drinking and smoking at the front door. I am definitley NOT going back to Hilton. There are better options (with similar rates) in the neighborhood like JW Marrito or Westin.

Staff, rooms

Great

Room was in good condition, however the tv could not connect to Internet, wifi, Netflix, nothing. But the main thing was the fact that the hotel's main amenities (the pool) was unsanitary to enter since there was a very sexual type of party upstairs and the front desk did not notify this at all.