The bedroom quality is excellent.

The hotel is clean and spacious. The staff are friendly. The hotel is close to the city center, within walking distance of Ho Guom Lake and the pedestrian street.

I've been to Hanoi three times and this is the first time I've left a review because the hotel was so amazing. It's clean, conveniently located, and the rooms are well-equipped. What impressed me most was the incredibly lovely staff; the receptionists and housekeeping staff were all super enthusiastic and gentle. Plus, they offer massage services downstairs, so I highly recommend everyone try it out.

Hotel staff assists with check-in and check-out, and also assists with driver facilities to the airport.

Stayed for one night. This hotel is easily accessible and strategically located at Old Quarters. Nearby are many cafes and the famous Hoàn Kiếm Lake and train station. The room is comfortable and not too noisy. The receptionists are good in English and helpful to me to identify the timing of the train. They helped me to suggest yummy food nearby too.

Air conditioning didn't really work, but other than that, it worked as a base just for sleeping. I would book again.

The staff were friendly and helpful.

The staff were friendly and helpful. I arrived at the hotel at 2 AM and asked for early check-in, but since the room I booked was still occupied, the staff kindly let us sleep on the sofa in the lobby. That was excellent, a perfect 10 out of 10.

The hotel staff is very friendly even though we speak different languages 😁

I was traveling but stayed here for one night before going to Quang Ninh the next morning. The hotel had a careful check-in process. The rooms were spacious and clean. Since I was traveling with family, we took a room with two large beds. The best part was that it was right in the city center, near Ho Guom Lake, making it convenient for getting around and sightseeing.

This boutique hotel was very nice and located close to local shops and restaurants. Loved that they cleaned the rooms daily and no litter or foul smell in our surroundings. Alex was very helpful, too.

The staff were extremely friendly and lovely.

This is my second stay at Mai Charming Hotel and Spa. The rooms and ambiance are quite comfortable. They provide a list of cafes for each guest.

I had a wonderful stay at this hotel! The location is excellent, close to shopping centers, busy areas, and the night market. It’s also only about 10 minutes away from the famous Train Cafe, which was very convenient. A special thank you to Mai at the reception. She was incredibly friendly, warm, and helpful, and made my stay even more enjoyable. The spa downstairs is also worth mentioning. It was very comfortable and relaxing. I had a hair spa treatment and felt so fresh and refreshed afterward! Overall, I really enjoyed my stay and would definitely come back when I visit Hanoi again. Highly recommended! 🇻🇳

I haven't checked in yet, so I don't know. Initially, I planned to book a room for myself. But my family came up, so I booked a different place that was more spacious and convenient.

The air conditioning was a bit weak during my stay, but otherwise everything was great ❤️

Hotel ok, staff all friendly, comfortable, clean and location is suitable for tourists.

The hotel is near the city center, making it easy to stroll through the old town.

Terrible experience. The room was filled with squeaking rats, making it impossible to sleep during the day. When renting motorbikes, they said the hotel doesn't provide parking at night and there's no parking space, forcing guests to park elsewhere a few hundred meters away, but they didn't mention this from the start. I've traveled to many places, but I've never encountered a hotel with no parking like this.

Spending 2 days in this hotel, the room is spacious and the view on the upper level is better than the lower level. Best view from the swimming pool. Close to Moana Cafe (walking distance). Unfortunately, we found 3 baby cockroaches in the bedroom and bathroom. The bathroom is big and has a bathtub, but there is no curtain or divider, making the floor super wet after a shower. Need to improve on that.