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Traveloka (11)

Other sources (224)

9.0

Exceptional

From 11 reviews

Provided by travelers on

Cleanliness

9.6

Room Comfort

9.6

Meal

8.8

Location

9.0

Service and Facilites

9.4

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Traveler Reviews Naspa New Otani

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Customer reviews

Sham M.

9.1

/10

Reviewed 3 week(s) ago

The staff managing the glamping site was super friendly and helpful!!!! Had a lot of fun during my stays despite the hot weather, and I even got help from the staff who took care of my belongings within the glamping tent during rainstorms!! Huge shoutout to Shingo san who helped manage my glamping site booking!

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h***a

10.0

/10

Reviewed 33 week(s) ago

Nice view, nice hotel clean and tidy

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Y***a

9.1

/10

Reviewed 34 week(s) ago

All staff are kind and friendly, the location is next to the ski area. Large room size. The location is a little far from the Echigo Station & the city center but no need to worry they provide free shuttle according to schedule and if out of schedule they can help to call Taxi.

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Wanda

Family

9.7

/10

Reviewed 347 week(s) ago

The place is awesome Great Onsen and the food was delicious both breakfast and dinner Rooms are huge and very comfy I had two bedrooms but the other room heating was not working properly Overall it is beautiful 😍❤️😘🤗 Will come again