I booked this hotel based on the many positive reviews, but unfortunately my experience was very disappointing. Had it been clearly disclosed that the air conditioning is only turned on from 9:00 p.m. to 8:00 a.m. each day, I would never have booked this property. The room became extremely uncomfortable during the day. The sliding glass door in our room would not lock. Because the hotel is in a more secluded location, this made me feel unsafe. When I reported the issue, I was simply told that the maintenance technician would be there the following morning to fix it. We were never offered a different room. The mini refrigerator did not work and was rusted inside. The room itself was also unclean, with spider webs throughout and what appeared to be vomit around the sink area. After attempting to make the best of our stay, we ultimately decided to book a room at another hotel that same evening after dinner. We have visited Cozumel several times and have always stayed at Hotel B Unique, where we’ve had great experiences. Since this was our anniversary weekend, we wanted to try somewhere different, but unfortunately this stay did not meet even basic expectations for cleanliness, comfort, or safety. I would not recommend this hotel based on our experience.

Loved it. Okay, so this is the deal. It is primative. You do not have a TV. You will not have AC until 9pm. Internet and cell phone are not reliable on this side of the island. There are no swim up bars, loud pool parties and no open bars with cheap drinks. But if you want to stay at one of the most beautiful locations in Cozumel this might be for you. We loved it. The small staff performed all duties including bartending and cooking. They did a great job. Food and drink were better than any of the all inclusives we have stayed (and we have stayed at most of them). There was only one other couple there during our stay and they were lovely. The bottom line is... we absolutely loved it but understand it is not for everyone. I will definitely go back for a longer stay next time. My advice is to rent a car so you get supplies and go out on excursions.

The helpfullness of the staff really made our stay special. We received the right amount of attention. June is not the busiest time of year so the level of privacy was even higher than we expected. Our daytime walks on the beach were really special and at night we saw a few sea turtles laying their eggs in the sand. We made sure to plan our days around the hot summer conditions, using the ocean breeze to help offset Ventanas' night time-only air conditioning. The "do everything" service from Daniel was top notch. The food was very nice, the pool was always crystal clear and the daily maid service was excellent. We will definitely stay again...maybe every year.

It was very secluded and private.

Room on the ocean,clean. Staff was amazing. Food was excellent.

best beach on the island …

We have stayed here several times and love it every time we come. It is so peaceful. The food is absolutely delicious and the staff are great.

Sue Amy was excellent the entire staff was very accommodating and incredibly nice the hotel vibe is so peaceful great coffee and sunrise every morning we have found our new place to call home. Thank you.

First night they were having a wedding and was told we couldn’t eat there.We had to go into town to eat. We had to leave the last night because they were going to shut down because of construction. Was told we would be reimbursed but it hasn’t happened yet

All was amazing second time there.

Hotel was beautiful. Service was excellent. Richardo was very helpful though out our stay. He was polite and willing to help with whatever we needed. I definitely recommend this place if you want to get away and relax.

The staff were awesome

I love the beauty and quietness the ocean sounds is all you can hear from the moment you arrive until you leave but the sound stays with you forever I love this place the staff is so friendly breakfast is my favorite meal I never want yo leave I will stay longer next time

Beautiful view of the ocean.

The AC should be turned on earlier than 2100

This location is amazing! Isolated, relaxing and kinda rustic. Not really much air conditioning. It only comes on at night. The staff took great care of us.

Beautiful property and very friendly staff

The view was amazing. But the room lacked certain comforts and cleanliness for the price. No tv, no fridge, dirty bathroom and shower. The power also went out multiple times during our stay. We also had no air conditoning until after 9pm. When you pay thar much for a room you should be able to have AC on demand. And with the power outage, we didnt have any AC until like 11pm. They also were going to make us pay for bottled water, and my aunt complained so we didnt have to pay. No other hotel i have stayed at in cozumel made us pay for water and was always give as complimentary. Staff was great. Food was great. Bike rentals were good. Scenery good. Pool was nice. Hotel room, unclean, lacking in certain comforts you would expect for a $300 per night room. Not sure i would reccomend staying here. Although beautiful, price is too high for what you get.

I really love this place. Even though is in the other side of the island, the peaceful atmosphere, the sound of the ocean and the stars in the night sky makes it a great place to stay.

This is a spectacular place. The views are just beautiful. Our room was spacious and beautiful. The beach could use some cleanup. The decking by the pool needs some repair. Great stay!