Overall Ratings & Reviews Dunkeld Country Estate

From check in all the way to restaurant and bar service, the service was way below par.

Enjoyed the stay very much.

The property was exceptional. It would be nice for the cleaning staff to provide services daily. The reception and dining staff were wonderful and made sure we are properly fed.

Upon arrival, the staff at reception were unfriendly, unproffesional(shouting over a line of guests to a passing staff member for his attention). Then checking in, the unit's bathroom walls werent cleaned in month with old blood stains behind the toilets, feses smeared in the tiles dust on all the door frames, carpets are in a disgusting condition and the sofas have not been cleaned probably in years. These properties are in desperate need for a renovation, and their housekeeping Manager should be fired for allowing units to be left deteriorated to such a level!

Great food & service. Our room was damaged by a rain storm so we were upgraded to the main farm house. The farm house is huge, but terribly dated, furniture old and tired, one tv slightly bigger than a microwave oven... While the mere size certainly was considered an upgrade, I would rather stay somewhere else.

Dunkeld is beautiful and so relaxing. They have a lot of activities and their restaurant's food is absolutely amazing! The room was beautiful and the bed is very comfortable. I would just not recommend the quad bike ride...that was really a waist of money.

I actually expected more when it came to the restaurant and the service for this price. I expected a restaurant with more elaborated menue and meals and i expected a better service from the staff. It took to long to order and to get any attention from the staf and especially in the morning at the breakfast buffet where you constantly had to point out missing playes and food/drink items missing. But the whole Estate is absolutely lovely and we will return when the weather is better as we did not get ro do the horse riding due to bad weather. But we will only return when we find a better prices.

Unfortunately, the room's TV remote and satellite decoders were not in the room upon arrival and the room's fireplace (Morso) was broken. Required no less than 3 phone calls and a visit to reception to get TV to work. Unfortunately they couldn't fix the fireplace, room was freezing and there were no alternative sources to heat the room (no heaters / AC's etc). Furthermore, massive hole in the carpet. Just a quick note - there's a further R180 conservation levy to pay when you arrive which is not disclosed via Hotels.com So much potential as the setting is amazing - but maybe we were just unlucky,

The estate is beautiful. The restaurant serves very good food at good prices. But one of room stank of smoke and had no heating (it was 4C outside in the evening) and staff would not do anything until I very firmly asked for another room. In the morning running around the estate I got to see zebras, springboks and water bucks. So very happy stay in the end.

Brilliant service and facilities. Stunning scenery and delicious food at their restaurant. We cant wait to make our next booking.

The place is beautiful, no doubt, and if you want a quiet get away then this is for you. I did find the roads and lighting around the estate to be rundown somewhat, and that I feel is not good. Everything else is truly beautiful.

Beautiful scenery, amazing cottage and nice staff! Would highly recommend!

Most unprofessional Estate. I made a booking on Monday for a Friday, Saturday and Sunday but the very same Monday when the booking was made I found out that my aunt passed away. I immediately informed Hotels.com about my cancellation requests and they immediately informed Dunkeld Country Estate and requested a refund. Dunkeld Country Estate did not look at the situation from my humility and sympathetic point of view, they just referred us to their Terms and Conditions. So in my time of bereavement, I was then felt fighting Dunkeld Country Estate for a refund, as this situation was beyond my control. This company is very unprofessional and puts profit above all things but I will continue to fight this fight

The hotel facilities is out dated, resort staff is unfriendly and unhelpful, the Shop is not stocked with supplies with is an inconvenience over school holidays. The rooms are very dirty, furniture outdated, sleeper couch and beds in the bedroom is broken dirty and disgusting. Kids cant play outside and ride bicycles as Staff drives around the resort at high speeds day and night. This is a huge let down to the area and for the resort it once was. Our family had the same experience two years back and sad to see that this did not change. We will no longer travel or recommend Dunkeld Estate as a holiday or corporate get away.

Cottage needs a reno. Geyser heating up every 10 minutes 24 hours a day. Making a terrible noise during the night. Mouse in roof making it hard to sleep. Not cleaned top to bottom. Dirt on top op fridge and light fittings. Dangerously boiling hot water out of hot tap. Geyser problem. Mini golf clubs all broken and only a few available. Only tennis racquets for children. Seems a bit run down at the entertainment centre.

This is a beautiful place. Especially the equestrian site. I wish to own one of the houses. Can they give themselves time to spring clean the units especially after every check out.they have enough time to do that. They should also maintain the units properly

Why do we have to pay conservation fees? We stay for business? There is nothing in the small right. This makes staying overnight very expensive. Thank you

1st place wasn't cleaned at 18:30,re located to another place, just to be hounded by numerous phone calls the next morning to pack and move again at 8, new place lots of hair in shower, had to be cleaned, bed uncomfortable, only sofa to sit on has a massive hole, can't sit on it at all.

The manager Willie was exceptional and goes above and beyond for his guests.

Booked hotel but given self catering