We chose this hotel based on its excellent reviews, only to endure the most disappointing Christmas holiday. My husband slipped severely in the bathtub, injuring his shoulder and toe—their bathtub was extremely slippery. When I contacted the front desk, the staff showed no expression or concern. I complained to the hotel management, but the manager only offered a casual “sorry” without any follow-up improvements, compensation, or even a gesture of care. The hotel management was utterly disappointing. This hotel has permanently scarred my husband’s right shoulder and left us with lasting resentment.

Everything went perfect, the room was great

Everything went well, and I can’t complain except about the parking. I am very confused as to how the bottom of a hotel doesn’t have a proper in-and-out system, and how the parking staff doesn’t work under the hotel. It makes no sense. I paid $125 for parking for the week at a set rate, but when I tried to leave, the parking machine wouldn’t let me out. I went back upstairs and spoke with a staff member named Roberto. Instead of helping me resolve the issue, he told me that if the parking card wasn’t working, that was my problem and I would have to pay another fee, which I didn’t understand. Luckily, another staff member was extremely helpful and came downstairs to make sure my fiancé and I were able to exit without any issues. I am a store manager myself and know when a customer is right or wrong. In this situation, I felt belittled in front of my wife. Other than that, we had an amazing stay. Please fix the parking situation—it was very stressful.

Very friendly staff, good location

Very friendly staff, clean hotel with nice accommodations, (coffee, snacks, etc) available at the first floor, and well situated for a fairly good price.

Won

The shower did not have hot water. The WiFi connection was weak. Room temperature was not easy to change and the room was too cold.

Even though the heating wasn’t working in our room, the staff was very quick with responding to the issue. Less than a minute of complaining , they fixed it right away. Great hotel and even better staff. 10/10 recommend.

Nice room and staff

Great location; very close to Old Montreal! Very nice hotel! Chic!

Great location, close to amenities- friendly staff and fits the bill.

The rooms are extremely small with no spare pillows provided and the parking situation is confusing.

High tech and modern room

High-quality hotel but off the beaten track.

Front Desk

Clean room…great service and location!

Was great

Great location, friendly and helpful staff.

Clean

Staff were excellent!