I lost some items while staying at the Brown Bean Hotel in Da Nang. I don't mind the value of the lost items, but a hotel in the city center acting dishonestly, being evasive, and not providing any clear explanation for me leaving my belongings behind and losing them. They repeatedly dragged out the process, and refused to provide footage from multiple camera angles I requested as proof, deliberately withholding clear shots from areas like the elevator and reception. It's clear they intentionally tried to cover up the incident.