No eords to describe it. Excellent custumer service, amazing room service and delicius breakfast. Ee love it and recomend!!!

If I could 0 stars I would , around 7:30 pm I went to the fest and requested a wake up call @ 1:45 am , I was going from Teresopolis to the airport by taxi @ 2:30 am, no wake up call was made, I woke up just by fluke at 2:20 , rushed downstairs at the moment I got to the desk no one was there, to do my check out, the taxi waiting outside, the front electric door totally locked, and a sign at the desk “ please wait I’ll be back soon” I figured out no one was coming I remembered there was an exit by the garage, tye main door was closed but on it I figured out there was a little door, that happened to be open my luck, I run to the cab and left . This incident totally ruined my stay at this place , I definitely will not go back to intercity Teresopolis, total lack of respect and responsibility!!

Hotel is OK, needs some TLC, but overall ok

Great staff. Clean. Good breakfast.

The staff is very kind and helpful at all shifts. The breakfast is outstanding delicious with large variety of choices. Furthermore, the restaurant service is great and impeccable. However,It is very hard to make international calls from your room, mainly when have no other options.

breakfast on the patio was excellent.

I love this place. The kitchen people are very nice. 👏👏👏👏👏👏

Very nice and clean hotel with great staff!!

Nice place, very clean, all covid-protocols duly taken, nice shower, hot water and good breakfast.

Very nice, the breakfast was very good and overall very good

Very Good!

Bom padrão de qualidade, sempre mantido. Deveriam ter cartão fidelidade para identificar hóspedes frequentes.

The hotel is well located .. very friendly front desk stuff.

Great hotel, amazing breakfast... good location

O hotel estava vazio chequei as 12.10 e nao adiantam e nem fazem o check in, a equipe Britanicamente espera dar as 14,00Hs com a recepção lotada para iniciar os procedimentos de check in de todos, um absurdo. Meu quarto nao tinha blackout e entra uma claridade grande e o ar condicionado fazendo barulho enorme.

Ótimo quarto e excelentes funcionários.

Tudo perfeito, voltaremos em breve 👏

Quarto confortável, boa cama, apenas o café da manhã muito fraco inclusive precisando renovar as panela.

Estacionamento pago à parte

Precisando de manutenção no banheiro, especificamente na ducha.