When we arrived at the location we weren’t sent to recieve our keys and pay for the property we found that the reception was closed. After several attempts they finally answered the phone and told us to walk 15 minutes to another location to receive the keys, once we got to this location we were then sent to another location. After around 1 hour of carrying heavy bags around in hot weather and changing locations several times we got into the apartment to find that there was no hot water, the thermostat didn’t work, we had 1 towel between two of us, plug sockets were underneath the bed which was unreachable, lamps did not work, smart tv didn’t work as intended, wifi didn’t work well. No communication from hotel regarding these issues, had to contact hotel.com who out of a good will gesture provided compensation because they also couldn’t get through to the hotel. Shower handle kept falling off and wouldn’t turn to alter shower pressure. Horrific hotel would never stay again, don’t waste your money or time!!! I wouldn’t even be paid to stay here again it was that bad, it’s also not part of Cabot circus. We also contacted them in regard to parking because they had off road parking for guests at a fee and we had no response so we had to pay more money for parking for our stay.

The apartment was exceptional and so was the location

Very spacious, clean apartment in the heart of Bristol's shopping district. I was concerned that it might be very noisy but actually was pleasantly surprised to have a very good night's sleep. The apartment is furnished to a high spec with lots of crockery, pots/pans and utensils to use. Very clean and easy process for check-in/check-out. Would highly recommend.

Great central location and very easy check-in and good preice. Good sized apartment and it was clean internally which is the key thing. However the apartment is a little run down especially externally and in communal areas and doesnt feel as premium as I would have expected.

Brilliant location and well equipt

Nice and spacious, park at Cabot NOT Broadmead as it’s a crime hotspot!

Great place , but don’t rely on GPS to get you there. There were four locations all close by, but a little hard to find. Once settled in, everything was fine. Convenient to local groceries and restaurants.

Good location and loved it had a little kitchen but odd things like no hot water for shower, no pods for coffee machine and immensely creaky wooden floors which can’t be good for the people below. Overall good but few things could be improved

Very central. Easy check in.

Clean, spacious, convenient

Noise from restaurant vent against bedroom wall, terrible mattress that did not have mattress protector on it ( not hygienic).

Nice location with an NCP car park not too far away. Easy to get a taxi to bars and nightlife.

Really surprised at the size of the apartment. It was 2 bed and 2 bathrooms. Very clean and welcoming with great instructions on checking in and out.

Check-in was a mess. We arrived at 3:00 PM as instructed, and the keypad wouldn’t open. When we called, we were told they were “running behind” and someone would bring the key shortly. After 15 minutes with no update, we called the emergency line—no answer. When we finally reached someone again, we politely asked for an ETA, and she hung up on us after saying they were “doing their best.” After that, every call went straight to voicemail. Completely unprofessional and not how the service industry should operate. The communal areas were not clean, though the apartment itself was fine. The flooring is coming up in multiple places. They also claim there’s reception at the neighbouring Quarters House - there isn’t. Overall, very poor service and misleading information.

Great overall

Location was good if you like being surrounded by generic high street stores, chain restaurants, and a sizeable homeless population. The apartment was clean and functional if a little rough around the edges; wall-mounted soap dispenser empty, broken pedal bin, Nespresso machine (no pods provided) sometimes worked, sometimes didn't. We didn't use any of the other amenities, but fridge, cooker, microwave, oven etc all looked clean. Noise was an issue though. It felt as though the entire apartment block was dedicated to short term stays for teenagers visiting Bristol to party, with shouting, laughing, and slamming doors well into the early hours. A conventional hotel might be designed for this, but the apartment we stayed in for two nights was sorely lacking in acoustic insulation. An average experience overall and not terrible value for money, but I don't think we'll be back.

Yes it was perfect

Great location, clean modern flat, team were v helpful

What a great find! Such a wonderful BIG flat, right in the heart of Bristol. We loved it.

They are terrible