Friendly staff but old and stinky bathroom, shower and common areas.

The experience was ok. The problem is that the hotel has two buildings and the name of the building for our booking was a different than the one that appears to be here. Our room was in Hotek Oenha de Franca Mar. It was nice, but a bit more of guide on this would be good.

Little oasis of a hotel in among the other bigger hotels, beautiful gardens and very peaceful. It could do with a bar / pool bar at the top pool though.

Great location. , a little shabby in places rooms spacious . Breakfast offerings pretty extensive. Lunch ok had a few problems with wrong order being brought then the item I had ordered arrived raw . Pool staff super organised and very helpful. Restaurant staff pleasant. Reception mainly good , although on last morning we had ordered a breakfast and it wasn’t delivered the reception said there was nothing he could do about that in a very brusque manner rude ! No customer care there . Needs addressing 20/7

good position for access to sea, nice pool. Room clean with comfortable bed. Reception staff very pleasant and helpful.

Beautiful scenery, food and customer service

Great location, lovely ambience and authentic feel, good food, despite being in town quiet feel and beautiful views

The hotel is located within easy walking distance of cable cars, lots of great restaurants and access to the ocean. The property has lots of character, a great free breakfast and two pools with friendly and helpful staff. there is free parking as well which is a huge benefit as street parking is very limited.

Breakfast, pool, and atmosphere were AMAZING. Only complaint were the pillows, which sounds silly but they were horrendous.

Fantastic location for

Loved our stay. Close to everything you need. The pool was lovely. Our room was clean and spacious and wonderful. Would stay here again.

We loved everything! Clean and spacious room with comfortable beds and nice garden and see view. Very helpful staff. Great location. We wish we could have stayed longer! Highly recommend!

A perfect location when visiting the island of Madeira, a lovely pool and access to the sea for a great snorkel

A wonderful surprise this hotel turned out to be. Loved the old world feel of the reception area in the main hotel and the pool & sea view are exceptional. The staff was so knowledgeable and took time to show us about. We had dinner included but were not able to make it so, lunch was provided for us. The breakfast buffet is the best I have seen in Portugal with eggs made to order, warm breads and wonderful fruit salad to mention a few items. Overall, I would come back just to relax by the pool. Downtown Funchal is easily walk able as is the waterfront. The hotel can be very proud of their staff and their genuine concern for the stay of the tourist.

For a 4 star hotel i would say that the quality of room furnishing was below par and the bathroom definitely needed a refurb. However the location , with a great sea side saltwater pool, and only 15-20 minute easy walk to Funchal old town, was excellent and made the hotel excellent value for money, overall, at the price. Also great breakfast with full range of choices and lovely staff. A good mid-range choice and we would probably choose it for a future visit.

Querky but well-appointed. Stayed here once before in 1993 so has some memories.

Hotel Quinta da Penha de França was a quiet and quaint hotel. It was walkable to the main square with many restaurants nearby to choose from. The breakfast options were the best that we experienced in our 24 day trip in Portugal.

The property met all our expectations. Good value for the money.

It was unique in everyway. A centuries old building oozong grace and elegance.

I liked the old fashioned quirkiness of this hotel, and the pretty gardens. Seems to cater to older Europeans who are repeat guests- as a solo, first-time guest the vibe, for me, was a little like being at a members-only club where I wasn’t a member. Some of the staff were nice- but one older restaurant staff member berated me when I asked for a fork for my take-away (there was nothing on the menu that appealed to me that evening). And the gentleman at the front desk (when I checked out at 5am for an early flight) was just plain surly. Overall it is a nice hotel, though, and breakfast was good.