Overall wouldnt stay again or recommend. The pros were the location, breakfast and waitress staff at breakfast who was absolutely lovely and so helpful. Other Staff polite but not overly helpful, room clean but needs serious work and updating and photos do not represent the actual state and size of the room. On messaging staff for help as the air con was off and only heating available, despite the rooms being incredibly hot and worse at night trying to sleep, they just said to turn the heating off although it wasnt on. No air con as advertised and no fans either. They also have a serious mosquito issue so each time we opened the window for some fresh air the room would again be full of them resulting in us both being bitten multiple times. The bathroom is incredibly small and you cant even sit on the toilet without hitting your knees on the bidet so dont stay if you are over 5ft 5 max. Shower extremely small. Staff were rude in message responses and very unhelpful when asked to change rooms.

Bathroom was very small with no privacy and also no room to put any toiletries.

Staff were lovely and made a real effort with our toddler daughter. The hotel itself is in a very convenient location but also tucked away so not too noisy in the evenings. The breakfast was great with lots of choice. The room itself could have done with a lick of paint, but provided everything we could need.

Room on 3 floor no elevator

This was my first time to Italy, and my wife and I were very surprised to learn that the AC had been turned off for the season. In mid-october the temps were still high enough to need AC to keep the room comfortable. I feel as though this was no clearly communicated to us by either hotels.com or the hotel itself. Maybe I missed it, but I didn’t know. Hotels.com was helpful in addressing our concerns. The hotel itself was in a good location with plenty of good restaurants around. I’m sure we would’ve enjoyed our stay if we could’ve been a little more comfortable in our room.

The location was perfect! And the staff was very friendly and helped us with transportation. There is no elevator in the property so I would recommend travelling light.

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It wasnt a bad hotel. Close to everything

Everything was awesome. Thank you!

It was good and we enjoyed our stay

Staff were friendly and professional, going out of their way to offer advice on things to do and where to go to make the most of your stay. Restaurants near in the back alley were delicious and prices much better than at restaurants on the water.

Nice

This is a perfect spot to stay in Venice. Mere steps from the Grand Canal and St Marks but far enough away to be quiet and peaceful. There is no elevator but the staff are happy to carry bags!

The check in was pretty simple but the receptionist offered us to switch from out terrace room toman1st floor(which was actually on the second floor) room because of our luggage. We agreed but after going into our new assigned room we decided to go back and ask for our original room because the room did not have a view and it was going to rain the next few days. She said No I cannot help you. We then scanned the room and found that one of our white towels was stained by some brown substance, the comforter was dirty and the remote had some strange chunky stuff on it. Great location but will not ever stay again.

Close to everything but in a quiet part of Venice

Great Staff !!!!

The property is great. I wish there was an elevator. But they did carry our luggae to the top floor. Shower stand was small. But everything else was great.

Cómo la mayoría de hoteles en Venecia, su infraestructura es vieja. Sin embargo, las camas son pésimas que para mí es lo más importante. No sólo porque dormimos en dos camas sencillas juntas, sino porque el colchón y las almohadas eran duras y viejas. Tiene una excelente ubicación a 3 cuadras de la plaza de San Marco y el personal es amable.

Fantastic location, helpful staff but no elevator. Staff were helpful and took our luggages upstairs.

staff was very helpful and friendly