Lugar muy agradable y tranquilo para disfrutar de la naturaleza y lejos del ruido de la cuidad. Lo recomiendo.

Las instalaciones del hotel podrían beneficiarse de un poco de mantenimiento, ya que los cuartos requieren una mejora en el clima y algunos enchufes no funcionan correctamente el internet no funciona. Además, sería ideal que colocaran toallas mas nuevas para cara y baño y mejoraran la accesibilidad, ya que hay demasiados escalones para personas de la tercera o personas con movilidad reducida. Un ambiente más limpio y acogedor haría una gran diferencia.

Great hotel in the mountains!!

There was no clean towels The heater and water pressure wasn’t working And and there were no toilet paper when I arrived to the room Time of solving problems delayed too much

Excelentes instalaciones. La zona está perfecta para despejarte de la ciudad, excelentes vistas. La comida de la carta del restaurante está regular pero el buffet de desayuno está excelente! Lo único que no nos gustó fue que el room service debes pagarlo en efectivo porque no cuentan con terminales inalámbricas para poder hacer pago con tarjeta.

I loved everything

I liked everything, specially the montains

The staff was being training and the trainer was yelling to the trainees, and very aggressive the trainer against the customer I had to ask a manager to get another staff member. I originally call the hotel to ask about an early check in and they advised me don’t worry we don’t have room available only cabanas for 6-8 people. Which it was a lie, the hotel was empty. Hope they change the staff, since it’s a very beautiful place.

The sound insulation is too poor. I could easily hear the noise from the next room at night, and I could not sleep well.

La habitación se ve bonita, pero las paredes dejan pasar el ruido de cuarto anexo y me tocó un vecino que roncaba fuerte.. el personal de recepción poco amable. La cama dura. Amanecí molido..

Great place to stay, beautiful views

Muy tranquilo perfecto para relajarse y escapar de la ciudad

Very good option

This was somewhere that we didn't expect to go to. Visiting family in the area and needed a room because they were hosting others. Tried several hotels and all booked. Found this one and my Aunt said "What? You will like it!". It is a drive up the mountain but the view is really great. You can see all of Monterey spread out below. Had a couple's massage and then dinner at 9:30p and they were still serving until 11! Made our trip that much more awesome!

This was the first time staying at this hotel and the experience was worth it. The nature was amazing snd refreshing. I will definitely book again when I visit Monterrey. The hotel doesn't get enough publicity, people need to know about this jewel hidden on the top of Chipinque.

Very beautiful for exercising and nature their restaurant is very good not safe area for kids due to the high altitudes at the very top of the mountains. Other than that amazing if u want a a quiet get away and nature.

Nature is amazingly beautiful. Facilites are modest but kept clean and in good condition. Food is great value per buck, great taste, generous servings. Staff is nice and courteous.

Nos quedamos en la villa 100 ‘s y la verdad es que es la mejor ubicada porque queda en frente del lobby y el restaurante. Puedes salir a dar una caminata en la montaña ya que dentro del hotel no hay nada que hacer. Las instalaciones están híper viejas y descuidadas pero las habitaciones están limpias y los baños también. El servicio del personal es amable mas no rápido. No hay frigobar. recomiendo que se lleven sus hieleras porque bolsas de hielo si venden a 70 pesos.

.

We had issues at check in, system was down and the gentleman told us we had to wait until the system was back on, which was ridiculous, that was not our fault, manager then checked us in manually. The rooms were not properly clean and in bad shape, they are not well kept. There was no hot water in one of the rooms