7.2
Pleasant
From 587 reviews
Cleanliness

7.4

Room Comfort

7.0

Location

9.0

Service and Facilites

7.0

Traveler Reviews Hotel Terranova

Number of reviews per page
20
40
Top reviews
Nicky
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

So most of the staff were really nice there was a huge language barrier from English to Spanish Google translated a lot to help. The hotel was nice and the location was great probably not another visit to this hotel. We had a lot of issues checking in and when we got to our room, our bathroom was flooded and I was not able to get fresh towels. I had to beg the front desk and the staff to get some extra towels so that when the water leak was happening, my parents wouldn’t slip in the bathroom. It took almost 30 minute conversation. Then there was the ordeal of the ice they wouldn’t allow me more than just 2 cups of ice and there are five of us in the room. Then there was the thing of the air-conditioning it took almost 3 hours for them to come and fix the air conditioning in our room. I have two kids and two older people. You can imagine how tense that three hours was in the room. We were also supposed to have complementary breakfast at the hotel but did not get it at all. I even asked about it and showed them a check out. There was $100 deposit which was fine. Didn’t know about that but that’s usual, but then what happened is that they added on some extra taxes and fees that was not a part of the original bill that was annoying to under understand why they were charging additional fees right now right the room itself wasn’t too bad. The room did why didn’t needed to do. It was for two nights wasn’t bad. down the street on the block was an amazing coffee shop Toasta.
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Alethia
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good enough for the money
Carlos
icon-
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Taxes / Fees is usually included at reservation price and they charged me again at the check in. Paid taxes twice. Hotel has mold and a strong smell overall. My bathroom door was broken, falling down and couldn’t be closed. It’s a cheap place, but they could be more careful with these “details”.
William Rahming
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Yes
MARIA FERNANDA
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

You have restaurants very close and a gas station. The bathroom was old, towels were clean but stained.
Jesus
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

the air conditioner was in a a bad location facing the bed
Amador
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Todo muy bien, personal excelente
Belanyer
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Excelente ubicacion ,espacio de la habitacion y personal amable…100% recomendado
Reinhard
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Mi habitación olia un poco raro, olia a viejo
steven
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great stay only thing was a/c was leaking water otherwise Great place
Dwight
icon-
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

No bar. A/C ok.
Virendra
icon-with Friends
with Friends
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

room not clean, staff was ok and property outdated. Bedbugs bites on my arms and legs would not stay here again!
Jesus
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Todo bien
JuanC
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Clean room
Jermaine
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Close to shops, and restaurants. Staff were always friendly and ready to serve. It was a great experience.
Karla
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms smelled muggy
Elsie
icon-with Friends
with Friends
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Not to inviting. Not a great first impression. The staff was not as expected. Stunk throughout of raid Plumbing not so good.
David
icon-
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excellent value.
Beverley
icon-Leisure
Leisure
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff support was indifferent to my needs. Room did not feel clean. Bed was very uncomfortable and only a light cover on it.
Rupam
icon-Family
Family
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Good place if you want to stay on budget in a great location. Great restaurants and cafes within walkable distance,and a short walk/ uber away from a train station. Safe surroundings.
Number of reviews per page
20
40