WA

William A.

Business

8.5

/10

Reviewed 3 week(s) ago

Actually the room is quite good and quite spacious, it's just that there are some things that make it uncomfortable such as the twin bed mattresses combined into one so that when sleeping in the middle it is hard, uncomfortable, the bathroom soap doesn't foam enough, luckily you always have your own toiletries ready, and for breakfast it's simple, if it's for 2 people the portion is a bit small but if it's for 1 person it's still quite good, hopefully in the future it can be given more attention.

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Dear Mr. William A., Thank you for your review and feedback. 😊 We are pleased that you were impressed with our spacious rooms. Regarding some points you mentioned, such as the bed arrangement and bathroom amenities, we will take them into consideration for future improvements. For breakfast, we prepare food tailored to the concept and package chosen by guests, and we remain committed to maintaining quality and sufficiency for our guests. Thank you for your interest, and we hope to provide an even better experience on your next visit. Thank you for your review and feedback. 😊 We are glad you found our rooms spacious. Regarding the bed arrangement and bathroom amenities, we will take them into consideration for future improvements. For breakfast, the food is prepared according to the selected package and our service concept, while we remain committed to maintaining quality and sufficiency for our guests. Thank you for your feedback, and we hope to welcome you again with an even better experience. Sincerely, Bale Okasa Hotel

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muhammad n. a.

9.7

/10

Reviewed 7 week(s) ago

The staff are very friendly and helpful, you won't regret staying here.

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1 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for your kind review! 😊 We are delighted to hear that you were impressed with our team's service and we hope to welcome you back again soon.

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A***a

Leisure

8.1

/10

Reviewed 16 week(s) ago

The shower is not functioning optimally, so please check the function before giving it to the tenant.

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2 people find it helpful

Accommodation's Reply

14 Mar 2026

Thank you for sharing your experience with us. We greatly appreciate your feedback and will take it into consideration to improve the quality of our services and facilities in the future. We hope to provide you with an even better experience during your next stay. Sincerely, Hotel Bale Okasa

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A***a

Leisure

8.0

/10

Reviewed 16 week(s) ago

Pay more attention to routine room maintenance. The locks, especially, need more attention because my bedroom door lock broke.

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2 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for your feedback. We apologize for any inconvenience, particularly regarding the condition of the room door locks. This is a significant issue for us, and we will contact the relevant team immediately for future improvements and maintenance. We appreciate your feedback and hope to welcome you again soon with a better experience.

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MY

Maulana Y.

8.5

/10

Reviewed 18 week(s) ago

Okay, a hotel under 300 thousand with views and a peaceful atmosphere like in Bali.

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1 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for the wonderful review! 😊 We're so glad you enjoyed the tranquil atmosphere and the views that give you a Bali-like feel. Providing comfortable accommodation at a reasonable price is our priority. We hope to welcome you back again for another memorable experience! 🙏

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LN

Lisa N.

8.5

/10

Reviewed 24 week(s) ago

The lobby atmosphere is comfortable because it is cool and there is a garden, the atmosphere is really natural even though access to the hotel has to go through a narrow alley, but it is worth it to stay here if you are having a concert in Tangerang so it is close to the airport.

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2 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for the wonderful review! 😊 We're so glad you enjoyed the tranquil atmosphere and the views that give you a Bali-like feel. Providing comfortable accommodation at a reasonable price is our priority. We hope to welcome you back again for another memorable experience! 🙏

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r***i

10.0

/10

Reviewed 28 week(s) ago

Good, I really recommend staying here.

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4 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for your kind review! 😊 We are very happy that you recommended our hotel. We hope to see you again in the future.

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A***d

6.0

/10

Reviewed 29 week(s) ago

I was expecting nothing but this terrible experience. The sheets still had faint stains, I don't know what. The floor was dusty (as if it hadn't been mopped). The AC wasn't cold enough and stopped blowing air for a few hours. The electricity went out for about 20 minutes in the early morning (only in our room, which was weird). When I went to reception, there was no one there, and WhatsApp had a single tick mark. Wi-Fi was often missing. However, the driver who picked us up from the airport was super friendly :)

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2 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for your feedback 🙏 We apologize for the issues you experienced during your stay. This is important to us, and we are following up to improve the quality of our service and maintenance. We also appreciate your appreciation for our driver 😊 We hope to enhance your experience on your next stay. We look forward to seeing you again soon.

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Verified Traveler

8.5

/10

Reviewed 31 week(s) ago

The AC is not cold enough!! You need to pay more attention to the pillows and pillowcases, the queen size bed is also a combination of 2 beds, it's not comfortable to sleep in the middle"

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1 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for your review 🙏 We apologize for the inconvenience regarding the air conditioning not being cool enough and the comfort of the bed. We have looked into this issue to investigate and improve the quality of our accommodations. We hope to welcome you again soon with an even more comfortable experience 😊

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D***y

Transit

9.4

/10

Reviewed 33 week(s) ago

The location is strategically located behind the airport, clean, comfortable, and has adequate facilities.

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3 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for your kind review! 😊 We are delighted that our venue and facilities met your needs during your stay. We hope to welcome you again in the future.

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JS

Jerry S.

10.0

/10

Reviewed 33 week(s) ago

Great, there is free airport pick-up service, cheap prices, spacious rooms.

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2 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for the review 😊. We are glad to hear that our facilities and services provided you with a comfortable stay. We hope to see you again anytime.

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S***a

Transit

8.8

/10

Reviewed 36 week(s) ago

Very friendly and polite staff. The bedding is comfortable. only feedback would be to ensure toiletries are stocked. There was no shampoo or toilet rolls in our room when we arrived and we were too tired to request for any.

3 people find it helpful

Accommodation's Reply

24 Mar 2026

Thank you for your review 😊 We're glad you enjoyed our staff and beds. We apologize that the bathroom amenities were not available upon your arrival. We will improve this in the future. We hope to welcome you back again 🙏 Thank you for your review 😊 We're glad you enjoyed our staff and comfortable beds. We apologize for the lack of toiletries upon your arrival. We will improve this. We hope to welcome you back again 🙏

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RP

Rahmat P. Y.

8.5

/10

Reviewed 39 week(s) ago

The room is nice, also with free pick up from the airport.

1 people find it helpful

S***i

Staycation

8.8

/10

Reviewed 41 week(s) ago

Staff very friendly, recommend 💚👍🙏

1 people find it helpful

I***a

Transit

8.5

/10

Reviewed 42 week(s) ago

Hotel staff are friendly & helpful when picking up and dropping off at Soetta Airport.

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DM

Doddy M.

8.5

/10

Reviewed 43 week(s) ago

It's not bad for resting,,, only the walls are made of plywood...you can hear the conversation in the next room

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3 people find it helpful

SB

Siti B.

Transit

8.3

/10

Reviewed 43 week(s) ago

The staff was nice. The food was delicious. I was allowed to leave my luggage until the afternoon even though check-out was in the afternoon. I even returned my headset, which I left in the room. But the room was really damp.

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