The staff was excellent. I called about whether the pool and hot tub were working after seeing a review from December saying it was under maintenance. My best friend and i were there for a concert,having flown in from Canada, but had 3 nights booked so finding out after check in, that neither the pool or hot tub would be working during our stay was very disappointing. I would have booked a different hotel if i had known, because i paid a pretty high price for such a basic hotel...almost 1500 for 3 nights. Not impressed.