Hotel Neo Denpasar by ASTON

Explore Hotel Neo Denpasar by ASTON
8.5
Very Good
From 2,152 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Hotel Neo Denpasar by ASTON
All
Staff Friendliness (80)
Bedroom (79)
Room Space (71)
Ambiance (67)
Bathroom (66)
Accessibility (63)
Distance to City Center (54)
Wifi (50)
Family Friendly (46)
Hotel Area (43)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Neo Denpasar by ASTON

Number of reviews per page
20
40
Customer reviews
I***I
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
pass.. subscribe yoi. poor this.
Translated by Google Icon
See original
Find this review helpful?
F***X
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The service is very good and friendly.
Translated by Google Icon
See original
Find this review helpful?
F***X
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is polite, friendly & very helpful.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
14 Dec 2025
Dear Valued Guest, Thank you for your positive review of Neo Denpasar Hotel. We are delighted to hear that our staff were courteous, friendly, and very helpful throughout your stay. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Neo Denpasar Hotel again in the future. Sincerely, Ngurah Tisna, General Manager
Translated by Google Icon
See original
e***e
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
For the room I booked (a standard room in one of the rooms), the exhaust fan was extremely noisy. There were also other annoying noises (like the outdoor AC), and the room smelled stale. However, I liked the restroom; it was clean (especially the toilet), and the AC was very cold.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Dec 2025
Dear Guest, thank you for sharing your experience at Neo Denpasar Hotel. We sincerely apologize for any inconvenience caused by the noise from the ventilation fan and other unpleasant noises and odors. We appreciate your valuable feedback and will forward it to the relevant departments for immediate inspection and improvement to prevent recurrence. We also sincerely appreciate your satisfaction with the cleanliness of the bathrooms, especially the restrooms, and the cool air conditioning. These positive comments motivate our team to continue striving to maintain and improve our service quality. We look forward to welcoming you again in the future and strive to provide you with an even more comfortable stay. Thank you. Ngurah Tisna, General Manager
Translated by Google Icon
See original
H***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic place to stay for business.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Dec 2025
Dear Valued Guest, Thank you for choosing Neo Denpasar Hotel and for your positive review. We are delighted to hear that our location was ideal and supported your business needs. We look forward to welcoming you back again in the future and providing you with an even better experience. Sincerely, Ngurah Tisna, General Manager
Translated by Google Icon
See original
C***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It's good, but the toilet is lacking. There's no water in the toilet
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
14 Dec 2025
Dear Valued Guest, Thank you for your review and feedback regarding Neo Denpasar Hotel. We apologize for the inconvenience you experienced regarding the condition of the bathroom, particularly the unusable toilet due to the lack of running water. This feedback is very important to us, and we have forwarded it to the relevant team for immediate action. We are committed to continuously improving the quality of our facilities for the comfort of all our guests. We hope to welcome you back to Neo Denpasar Hotel for an even better experience. Sincerely, Ngurah Tisna, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was fun, but the lighting in the room was lacking.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Dec 2025
Dear Valued Guest, Thank you for sharing your review. We are very glad that you enjoyed your stay at Neo Hotel Denpasar. We apologize for the inconvenience caused by the lighting in your room. Your feedback is very important to us and our team will immediately investigate to improve the comfort of all our guests. We do hope to welcome you back again for an even better experience. Thank you. Best regards, Ngurah Tisna, General Manager
Translated by Google Icon
See original
A***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It was a comfortable stay at the Neo Hotel, the service was fast and friendly, especially the receptionist named Ayu.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Neo Hotel Denpasar and were pleased with the prompt and friendly service provided by our team, especially our receptionist, Ms. Ayu. Your comments mean a lot to us and will inspire Ayu and the entire team to continue to strive to provide the best service. We sincerely hope to welcome you back on your next visit. Best regards, Ngurah Tisna, General Manager
Translated by Google Icon
See original
I***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Cleanliness is excellent, hotel staff are friendly, and assistance is also quick.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that the cleanliness of Neo Hotel Denpasar met your expectations and that our team was able to provide friendly service and fully cater to your needs. We look forward to welcoming you back on your next visit. Best regards, Ngurah Tisna, General Manager
Translated by Google Icon
See original
Profile Picture
Kadek P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The stay was fun! I enjoyed very much! The staff was so friendly and accommodating me so well! Definitely will come back soon
Find this review helpful?
Accommodation's Reply
01 Dec 2025
Dear Bapak/Ibu Kadek P., Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fun stay at Hotel NEO Denpasar and enjoyed your time with us. It’s great to know that our friendly staff made you feel well taken care of. We truly appreciate your kind words, and we can’t wait to welcome you back again soon! Warm regards, Ngurah Tisna General Manager
Komang A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Excellent service and all the staff are friendly.
Find this review helpful?
Accommodation's Reply
26 Nov 2025
Dear Mr. Komang A., Thank you so much for your kind words! We are delighted to hear that you had an excellent experience with us and that our team made you feel welcomed. Your feedback truly means a lot to us and motivates our staff to continue delivering the best service. We look forward to welcoming you back again soon! Ngurah Tisna General Manager
linda a. o.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
stayed for four days, the room was always cleaned, the restaurant food was delicious and cheap, please replace the toilet bowl in the bathroom because it was already covered in scale.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Nov 2025
Dear Ms. Linda, Thank you for staying at Neo Hotel Denpasar for four days and for your positive review. We are pleased to know that your room was always clean and that you were satisfied with the food at our restaurant. Regarding the clogged toilet issue, we apologize for the inconvenience caused. Our team has escalated the issue to the relevant department for immediate action. We look forward to welcoming you back for an even better experience. Best regards, Ngurah Tisna, General Manager
Translated by Google Icon
See original
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Very good service, friendly staff
Translated by Google Icon
See original
Find this review helpful?
P***u
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Friendly staff. Clean rooms. Breakfast is limited in variety.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for your review. We are very pleased that you were impressed with the friendliness of our staff and the cleanliness of our rooms at Neo Hotel Denpasar. Your comments on the variety of breakfast menu will be taken into consideration to improve our service quality in the future. We sincerely hope to welcome you back again for an even better experience. Best regards, Ngurah Tisna, General Manager
Translated by Google Icon
See original
P***u
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The hotel staff was friendly… Fast service. The rooms were clean. However, the breakfast was lacking in variety.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for your review and compliments. We are delighted to know that the prompt service, friendly staff and clean rooms at Neo Hotel Denpasar have made a good impression on you. We will take your comments on the variety of breakfast menu into consideration for future improvements. We sincerely hope that you will return. Best regards, Ngurah Tisna, General Manager
Translated by Google Icon
See original
bagas r.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice room, very friendly staff, food and location are okay
Translated by Google Icon
See original
1 people find it helpful
H***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
During my stay, I had a very pleasant stay, the location was close to my office, the room was comfortable, and the breakfast menu was varied.
Translated by Google Icon
See original
1 people find it helpful
O***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The price is affordable, you can often get discounts, right?
Translated by Google Icon
See original
1 people find it helpful
Arifa M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The little ones are happy swimming at the hotel.
Translated by Google Icon
See original
Find this review helpful?
F***F
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
all good, the bad thing is just there is bright light in the room.
3 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for sharing your feedback and for staying with us at Hotel NEO Denpasar. We’re glad to know that overall you had a good experience. We appreciate your comment regarding the bright light in the room, and we will review this to find a better lighting adjustment for future comfort. We look forward to welcoming you back soon for an even more pleasant stay. Warm regards, Ngurah Tisna General Manager
Number of reviews per page
20
40