Overall Ratings & Reviews Fairfield Inn & Suites Elkhart

Great front desk service at check in (late).

NA

I arrived on friday for the weekend to visit family. The staffwas amazing and very friendly. I had a room with a king bed. Really the first thing i noticed was how clean it was. I normally always wear slippers because carpet always feels icky. I walked across the room with bare feet and the carpet was soft and felt clean. The bathroom was so clean i couldn't find a speck of dirt anywhere. The only things i thought needed to be addressed is the fact that the light in the bathroom is extremely dim. Thats especially difficult for a woman putting on makeup and doing her hair. I imahine it wouldn't be that great for a man shaving either. There was a bit of paint peeling around the edge of the window. One other thing i was very disappointed about was how extremely small the pool was for a hotel of that size. I like to swim laps and seriously if i took 3 or 4 strokes i would have gone from one end to the other. It really was ridiculously small. But even with that i would rate it as a 10. The bed was so comfortable and it was very quiet.

Room 323 wall paper is peeling thru out the entire room. Brakfast is the same every day. After 2 weeks it is boring. Most times no fruit. No meat on weekends? That is what the taller slender girl told a customer. Then why was there no meat a couple days during the week. Never saw her wipe a table down and we usually stayed in that ares an hour in the morning as we were killing time. Very disappointed

Matches

I liked their breakfast and pool

Clean hotel

Fire alarm went off in the middle of the night. We evacuated the building in the cold and the staff never came out to tell us it was a false alarm. We had to figure it out on our own. Showed up for breakfast about 830 and there was next to nothing out. 4 staff at the main desk talking. Lemon water with no ice from the night before. Want at best “hot water”. No coffee. Crumbs on all counters. Everything was old and not appealing one bit. Our entire stay only 1 staff member greeted us and was kind. They definitely need some updated training and more attention at this location.

Clean and quiet. Easily accessible to dining and Interstate 80

Issue with payment, they almost double charged

Nice hotel. Under staffed.

Good but not excellent

The hotel was comfortable and safe. The staff was very polite and helpful!

Very friendly staff and easy check in process. Comfortable bed and great breakfast. Highly recommended.

Centrally located to all the activities I had planned while in Elkhart. The staff were super nice facilities are modern and very clean.

Good, clean and quiet. Would stay again.

Room was really big and well kept

.

Great price and quality

Greeted at the check-in desk and received our keys. The lady told us that the housekeeping only took place on day 3 of our stay. I emphatically explained to her, that I would need housekeeping “daily” and she said she would take care of it. (Also told us, that if there were any clothes on the bed that they would not make it. I assured her that we are quite familiar with putting things away so housekeeping can do their job in just a few minutes. All we wanted was to replace the towels, empty trash and make the bed. (Probably a 10 minute deal at most) We left the room about 10 and returned about 5, guess what? No one had touched the room. Called down and she was apologetic but couldn’t really do anything, however she would bring some towels up, which she did promptly. So day 2 was a fail. On day 3, there was a “banging” on the door about 9am. My wife answered the door and said that we would be leaving in about and hour. The “lady” seemed very put out about this and her facial expression was that of disgust. We left at 10 and returned about 5. Upon returning, the room again had not been touched. We called down and again, got the apologetic front desk, who was unable to do anything. We asked for towels and she said she would bring them up. This time she must have been busy doing her own job, as it took a couple of hours. So day 3 was also a fail. We are seniors in our 70’s, we do not expect to spend time making the beds and “begging" for towels.