Overall Ratings & Reviews Hotel Rural El Refugio

I highly recommend taking all your meals in the restaurant. Top quality food and well worth the calories!

Hotel is charming and in a quite setting. Basic facilities but okay for an overnight stay not a longer period.

Spent one night here whilst driving up through the mountains which was a scary experience.The hotel was good enough for one night and served its purpose.The restaurant was not open so we thought we would eat at the cafe/bar/restaurant next door to the hotel only to find that they closed at 17.30.We then booked a table at the hotel opposite and found the food inedible so we returned it and refused to pay.Don’t go to this restaurant.!

Lovely friendly family feel, at 1510m high outside conditions can be harsh, but we were well looked after and enjoyed our stay.

No answer to messages when we had to try to change booking due to our dog being terminally ill

Hotel was a beautiful location. Room was very comfortable. All the staff were very friendly and helpful. Wonderful views of the mountains.

In the winter this place is very cold as it has little heating, thin bedding, draughty buildings. Generally old and worn out inventory. Needs a major upgrade. Price high in relation to what you get.

The owners of this hotel were genuinely kind and helpful from the moment we arrived. The location in the mountains is a perfect place to start your hikes through the interior of Gran Canaria and the breakfast is well worth the addition as it is both well stocked to get you going and, being a small, more remote location, there aren't much for other options. The hospitality alone is worth the stay, plus the amazing views found down any trail that start just a few minutes walk away. Highly recommended original, local, and authentic hotel.

This is a great little find in the centre of Gran Canaria. The owner Juan Manuel went out of his way to be helpful recommending hikes etc. The food in the evening was basic but very adequate and plenty of it. Breakfast was great! Although my room was a little dark (given how it faced) the hotel has a 'salon' with great views out to Tenerife for sunset. I would highly recommend this hotel. It's not luxury but the traditional rustic country feel makes up for this.

Very welcoming proprietors, nice lounge when log fire lit, fire needed during our stay as four days of thick ,fog and cold. Good breakfast

We stayed at el refugio whilst on a walking trip on Gran Canaria. The owner/host was a lonely man who went out of his way to be of assistance to us.. Very charming and always friendly. The hotel is cute and in a great area for the walks we wanted to do

Rustic, traditional, authentic and friendly.

Extremt svårt att checka in på internet. Kallt rum i mars, tunna filtar i stället för rejäla täcken. Hårda madrasser. Vackra omgivningar enda merit.

Koselig rom på fjellet. Mulig med online innsjekking dersom man ankommer hotellet etter kl 17. God middag og frokost.

Pas de critique sur l'hôtel et le restaurant attenant. Mais recevoir 2 mels par jour pour que je fasse le chek in en ligne et que j'arrive avant 17h,ce fut agaçant.

Top view

Vackert läge och trivsamt

La verdad es que le pondría un 10 por la amabilidad de todo el personal, el desayuno que aunque no es muy variado pero es de calidad, las cenas son estupendadas, la sala común, el jardín y la piscina son muy agradables, el entorno es maravilloso, la limpieza exquisita... pero el colchón es incómodo y hay muchos comentarios sobre ello como para hacerles caso ya que el descanso es fundamental.

Très bonne restauration, couple charmant à notre écoute.

Zuerst hätten wir eine Mindestdauer von 2 Nächten buchen müssen, was aber ein paar Tage vor dem Reisedatum zum Glück auf 1 Nacht reduziert wurde. Zum Glück! Denn die (benötigte) Heizung war kaputt und das Bett sehr unbequem. So unbequem, dass einer von uns beiden in der Bibliothek übernachtet hat. Der andere von uns ist im äußerst hellhörigen Zimmer geblieben und hat immerhin ein paar Stunden länger geschlafen. Die Bibliothek war eigentlich echt super, weil man von dort aus auf beide Meerseiten blicken kann. Auch die kleine Kaffeeecke und die rustikale Zimmereinrichtung waren OK. Uncool war auch, dass das kleine Schwimmbad im April noch nicht benutzbar war, und die Betreiber des Restaurants erst nach mehrmaligem Nachfragen gesagt haben, dass es nur das Tagesmenü zum Essen gibt.