Dear Mr. Vincentias W. Yaphet, Warm regards from Idop Hotel Mataram, offering truly Indonesian hospitality. First, we thank you for choosing Idop Hotel as your accommodation during your stay in Mataram. We sincerely apologize that we were unable to fulfill your requirements upon check-in due to limited room availability. For requests regarding bed type, smoking or non-smoking rooms, we recommend making reservations in advance. Orders placed on check-in will be adjusted based on room availability. We are committed to growth and development to provide the best experience for all our guests. We hope to welcome you back to Idop Hotel Mataram again. Sincerely, Abdul Basir, Assistant Rural Development Manager