Room was warm and not very ideal but was ok.

A fantastically quirky place - full of character and charm. We slept in the tram which was fabulous! Really close to a tram line - only 20 minutes to the train station. Would definitely recommend!

WHAT a ridiculous place all together - when we walked in the Tamara the floor manager was talking to a person whom we thought was a customer waiting to check-in, It was not! She was casually visiting a friend. After about 15 minutes, she finally acknowledged us. No one greeted us and no one let us know that they would be with us shortly. The ROOM itself was absolutely ridiculous! We think it may have been a broom closet made into a room. One big bed adjacent to the walls. The only way to get in bed was to jump on it. NO desk, no shelves, no chairs, no hooks and NO WINDOWS. The best thing that happened was that the floor manager found us another place to stay - but mind you, this was after telling us that she was not on DUTY and could not help us?????? then why are you here TAMARA? Then she decided to lay a guilt trip on us for being a bit impatient with the circumstances. THE MOST HORRIBLE PLACE AND PEOPLE. We had been told my EMAIL that the room had shelves so that my husband's sleeping mask has plenty of room to fit the MASK ON. No such thing. We were informed that the guy, the employee that answered our concerns had been conveniently fired! We want A FULL REFUND!!!!!!!

If quirky is your game then Hotel Not Hotel is your board! This is not your average stay, so perfect for those looking for something a little bit out of ordinary. Think glamping but on another level! We stayed in the 'Invisible Room' and it was perfect for coming back after a long day exploring, cuddling up together in our cozy little pod. We explored the rest of the hotel, and looking around at check out time meant we got to have a little nosey at all the different rooms, each one is it's own special kind of different! We would definitely come back again and choose a different room just to enjoy a different experience. Thank you for having us!

Our room was very clean, fun, and comfortable. Staff did anything they could to ensure our stay was perfect. My favorite place to stay in amsterdam

It was nice but we had no shampoo and conditioner and our private shower was clogged.

The staff were amazing and so lovely. They were even nice enough to provide 2 free drinks due it being my birthday!! The room was nice and the hotel is conveniently located near a tram station.

Clean room, friendly staff very helpful

Tram stop right next to you, great service trams are so frequent. Nice quiet location. Can’t complain, very enjoyable stay! If I was ever to visit Amsterdam again I would 100% book here again.

Plenty of shops about, tran at the end of the street to take you to central but we walked the 40 minutes as it was easy

Fabulous place

not terrible for a cheap hotel in amsterdam. you can do a lot worse here.

Host and all employees were extremely helpful and welcoming. Location is good, I will definitely return back to this hotel when coming back to Amsterdam. Very unique, Clean beds, Amazing for its price.

Amazing location and great staff

Very clean fresh white sheets very comfy bed, Lovely warm room , good plentiful breakfast Very freindly staff , the room was just as described ( Library ) with a large arched window, close to tram stop and fabulous patisseri

Clean room very peaceful would recommend

Great room for price. Very quiet and very safe! Great budget option and comfy beds!

Hotel Not Hotel is a truly unique and refreshing experience in Amsterdam. The entire concept is delightfully quirky, making the stay an adventure in itself. Beyond the fun design, the staff were absolutely fabulous—incredibly friendly and helpful, making us feel right at home. It’s also fantastic value for money, offering a great price for a one-of-a-kind stay with exceptional service. I wouldn't hesitate to book here again!

Staff are very helpful and professional. Hotel locations is walking distance to the tram

Checked in late to find my mattress was not only filthy with large stains & loose hairs, but smaller stains consistent with the presence of bedbugs. I took a photo of this horror show of a mattress & showed the late night staff, saying I did not want to sleep in that bed. They told me they wouldn't want to sleep in it either & that there were no other rooms available. They told me I should speak to the manager when he arrives in the morning about a refund. As it was late & I didn't want to walk around all night, I tried to sleep on the floor to avoid the bed & possible bugs. The floor was hard, the room was freezing and I couldn't stop worrying about bringing bedbugs home so I slept for about 20 minutes. When I spoke to the manager, he told me that their rule is only to issue a refund if I have any bites; the fact that they have a bedbug refund rule indicates to me that this is a regular issue. Another hotel guest noted that many recent reviews mention bedbugs; the manager said "you should always read the reviews before booking". How's about just not having bedbugs at your hotel so I don't need to read all the reviews to know to avoid it? Also lots of leaks from pipes in the common area. Despite all of the bedbug reviews elsewhere, somehow there are none on this site so let me be the one to tell you if you are reading this - take the manager's own advice, go read the other reviews and DO NOT book this hotel. It looks cool & would be fun if it was clean, but sadly it is NOT.