Overall Ratings & Reviews favehotel Hyper Square

Dear Erni E., Thank you for choosing our hotel as your place to stay and taking the time to leave a review. We greatly appreciate every appreciation from our guests because it encourages us to continuously improve the quality of our service. We are pleased to know that you are satisfied with our hotel's strategic location, close to shopping centers, and easy access to food. Convenience of access is indeed one of the advantages that we always strive for our guests. We look forward to welcoming you back in the future and providing an even more enjoyable stay. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for choosing our hotel as your place to stay with your husband and for taking the time to write such a warm and positive review. We greatly appreciate the appreciation from guests like you, which motivates us to continue providing the best service. We are pleased to know that you were satisfied with the hotel's strategic location, the responsiveness of the security team when the parking lot was full, and the overall hotel service. Thank you and your intention to stay again in the future is a great honor for us. We very much hope to welcome you back again on your next visit to Bandung, and provide an even more enjoyable experience. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for choosing our hotel as your place to stay and taking the time to leave a positive review. We greatly appreciate any feedback from guests as it helps us maintain and improve the quality of our service. We are pleased to know that you enjoyed our hotel's location, close to Bandung Station, shopping centers, and the Paskal culinary district. Our strategic location is indeed one of the advantages we offer for our guests' convenience. We look forward to welcoming you back in the future and providing an even more enjoyable stay. Best regards, Handik Widodo, General Manager

Dear Guest, Thank you for choosing our hotel as your place to stay and taking the time to write a review. We truly appreciate every appreciation from our guests as it motivates us to continue providing the best service. We are pleased to know that you are satisfied with our hotel's strategic location, close to 23 Paskal Mall, minimarkets, and various dining options. Convenience of access is indeed one of the added values we want to offer to all our guests. We look forward to welcoming you back in the future and providing an even more enjoyable stay. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for choosing our hotel as your place to stay and taking the time to leave a review. We greatly appreciate any feedback, especially constructive feedback, as it helps us improve our service. We apologize for the inconvenience you experienced, particularly regarding the difficulty in opening your room door and the bathroom, which requires further maintenance. We will immediately follow up on this feedback with our technical and housekeeping teams to ensure the quality of our facilities meets the required standards. We hope you will give us another opportunity to provide a more comfortable and satisfying stay. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for choosing our hotel as your place to stay and taking the time to leave a review. We greatly appreciate every feedback from guests as it serves as a valuable resource for our team's evaluation and encouragement. We are pleased to know that you found our hotel's location, close to various dining options and Bandung Station, helpful. Convenient access is indeed one of our key strengths. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for choosing our hotel as your place to stay and taking the time to leave a review. We greatly appreciate every feedback from our guests, as it means a lot to us in maintaining the quality of our service. We are pleased to know that you felt comfortable with our hotel's location, which is close to various food outlets and Bandung Station. Our strategic location is indeed one of the advantages we offer for our guests' convenience. We look forward to welcoming you back in the future and providing an even more enjoyable stay. Sincerely, Handik Widodo, General Manager

Dear Setia B. S., Thank you for choosing our hotel as your place to stay and taking the time to leave a review. We greatly appreciate your appreciation for the hotel's strategic location and easy access to various surrounding attractions. We are committed to maintaining the superior location and comfort so that guests can enjoy a practical and enjoyable stay. Positive feedback like this encourages our entire team to always provide the best service. We sincerely hope that you will be pleased to stay at our hotel again in the future and enjoy the facilities and services we provide. Sincerely, Handik Widodo, General Manager

Dear Chandra G. S., Thank you for choosing our hotel as your place to stay and for taking the time to leave a review. We greatly appreciate your appreciation for the location and cleanliness of our hotel. We are committed to always maintaining the highest standards of cleanliness and comfort so that every guest is satisfied during their stay. Your positive feedback is an encouragement for our entire team to continue providing the best service. We look forward to welcoming you again to our hotel and ensuring an even more satisfying stay in the future. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you very much for your positive review and recommendation. We are very pleased to know that you felt comfortable with our strategic location and the facilities we provide. We will continue to strive to maintain the quality of service and comfort to make each of your visits even more enjoyable. We look forward to welcoming you back to our hotel. Once again, thank you for your trust and appreciation. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for your review and feedback. We are pleased to know that the hotel's strategic location on Paskal 23 and the cleanliness of the rooms have met your expectations. However, we also noted your suggestion regarding the provision of mineral water in the rooms. This feedback is very important to us and we will consider it for future service improvements to optimize guest comfort. Thank you very much, Sir/Madam, for your attention and trust in our hotel. We look forward to welcoming you back again in the future for an even better experience. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for your positive review. We are delighted to learn that our friendly staff, strategic location, and affordable prices made you feel comfortable during your stay in Bandung. We are committed to maintaining the quality of our service to ensure that every stay at our hotel is always pleasant and satisfying. Once again, thank you for your trust. We look forward to your next visit. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for your positive review. We are pleased to learn that the hotel's location, close to the station and mall, greatly facilitated your activities during your stay. We will continue to strive to provide the best service to ensure your stay is always comfortable and enjoyable. Once again, thank you for your trust in our hotel. We look forward to your next visit. Sincerely, Handik Widodo, General Manager

Dear Guest, We sincerely apologize for the inconvenience you experienced regarding the room that did not match your reservation. We understand that this can disrupt your comfort during your stay and is not part of our service standards. Thank you for taking the time to inform us of this. Your feedback is very valuable as evaluation material so that we can improve coordination and service quality to meet guest expectations in the future. We hope to have the opportunity to welcome you again and provide a much more satisfying stay on your next visit. Sincerely, Handik Widodo, General Manager

Dear Cepi N, Thank you very much for the information you provided regarding the key issue with room 830. We deeply regret the inconvenience you experienced during your check-in process. This is clearly not the standard of service we expect from our guests. We have forwarded your report to our technical team to immediately inspect and repair the lock system to prevent similar issues from occurring in the future. We will also increase our monitoring to ensure each room is in optimal condition before guests arrive. Once again, we apologize for this inconvenience and thank you for your patience and understanding. We look forward to providing you with an even better stay in the future. Sincerely, Handik Widodo, General Manager

Dear Guest, Thank you for your valuable review. We are delighted to learn that your stay at Favehotel Hyper Square (Paskal) Bandung left a lasting impression on you. Guest comfort is our top priority, and we strive to ensure every guest has the best possible experience. We look forward to welcoming you back on your next visit with even more satisfying services and amenities. Best regards, Handik Widodo, General Manager

Dear Guest, Thank you for your positive review. We are delighted to learn that our hotel's strategic location provided comfort and convenience during your visit. We always strive to create a pleasant atmosphere so that every guest can enjoy their time to the fullest. We look forward to welcoming you back to favehotel Hyper Square (Fave Paskal) Bandung for an even better stay in the future. Best regards, Handik Widodo, General Manager

Dear Guest, Thank you for your positive and detailed review. We are very pleased to know that you enjoyed the comfortable atmosphere of the hotel, were able to rest easy, and felt the benefits of our strategic location near the station and Bandung's culinary center. We also appreciate your appreciation for the affordable price and the service from our helpful team. Feedback like this is an encouragement for us to continue to maintain the quality of service and provide the best stay experience for every guest. We look forward to welcoming you back in the near future for a more memorable experience. Sincerely, Handik Widodo. General Manager

Dear Yoyo S., Thank you for your short but very pleasant review. We are pleased to know that you enjoyed the atmosphere at our place, and were satisfied with the surrounding facilities such as the mall and complete culinary choices. Our location is indeed designed to provide convenience and comfort for guests during their stay. Your review is a motivation for us to continue to provide consistent and quality service. We hope to welcome Mr. Yoyo S. again on the next occasion with a more pleasant experience. Best regards, Handik Widodo. General Manager

Dear Guest, Thank you for taking the time to share your experience during your stay at favehotel Hyper Square Bandung. We would like to express our deepest apologies for the very unpleasant and unacceptable incident on June 23rd at around midnight, where one of our housekeeping staff opened your room door without permission, without knocking, and without greeting you first. This action is clearly a serious violation of the standard operating procedures (SOP) of service and the ethics of politeness that we uphold. We fully understand that this incident greatly disrupted the privacy and comfort of you and your son/daughter during your stay. Following up on this, our Executive Housekeeper has met with you directly to convey a personal apology. In addition, the staff concerned has been given a Major Warning Letter as a form of affirmation and responsibility from the management for the violations committed. Once again, we apologize for this incident. We greatly appreciate your input, and our commitment is to ensure that something similar will never happen again. We hope to be given the opportunity to welcome you back with much better service in the future. Sincerely, Handik Widodo. General Manager