Dear Mr. Ernie E., Thank you for taking the time to share your experience staying at our hotel. We appreciate your positive comments, especially regarding our hotel's location. It is close to shopping malls, tourist attractions, and many restaurants, making it easy to find food until late at night. We are very pleased that our location provides more convenience during your stay. Your kind words are the driving force behind us to maintain and improve the quality of our services and facilities. We look forward to welcoming you back again and providing you with an even better stay experience. Sincerely, Handika Widodo General Manager

Dear Valued Guest, Thank you for choosing our hotel and taking the time to share your review. We sincerely appreciate your memorable experience, as your feedback is very important for us to improve our service. We apologize for the inconvenience caused by your takeaway breakfast not being available at the time you requested. This situation highlights a lack of coordination within our team, and we understand how frustrating this inconvenience can be, especially when you are in a rush to get to the station. This inconvenience should not be tolerated, especially when you book a room with breakfast package. We have forwarded this feedback to the relevant team for a thorough evaluation and improvement to our breakfast collection process, to prevent this from happening again. We hope that you will give us the opportunity to welcome you back again soon. We are committed to providing an even better experience and prioritizing your comfort. Sincerely, Handik Widodo, General Manager

Dear Ms. Vika A., Thank you for choosing our hotel and for taking the time to write a review. We particularly appreciate your location and the services you received during your stay. We are delighted to learn that our hotel’s location and the friendly service from our team were helpful to you. However, we apologize for any inconvenience regarding the soundproofing that did not meet your expectations. Your feedback is very important to us and we will take it into consideration when evaluating and improving the comfort of our rooms in the future. We hope that you will be happy to have you back with us again in the future. We are committed to providing an even better experience for your next visit. Best regards, Handika Widodo, General Manager

Dear Our Valued Guest, Thank you for choosing our hotel and for taking the time to share your review. We sincerely appreciate your feedback and the opportunity to hear your impressions. We are pleased to know that our location within a shopping complex provided convenience during your stay, especially for business purposes. Bandung is indeed known for its heavy traffic, and we truly understand how important it is for guests to stay in a strategic area that supports their mobility and activities throughout the city. We look forward to welcoming you back on your next trip to Bandung. We remain committed to providing an even better and more efficient experience for your future stays. Sincerely, Handik Widodo General Manager

Dear Guest, Thank you for choosing our hotel and for taking the time to share your review. We truly appreciate your positive feedback and the opportunity to hear your thoughts. We are delighted to know that our hotel's presence in one of Bandung’s most popular areas contributed positively to your experience. Our strategic location is indeed one of our strengths, and we are pleased that it added convenience and enjoyment during your stay. We look forward to welcoming you back on your next visit to Bandung, and we remain committed to providing an even better experience in the future. Sincerely, Handik Widodo General Manager

Dear Teddy F., Thank you for choosing our hotel for your stay and for taking the time to write a review. We greatly appreciate your feedback, as every guest's feedback is important to us in improving the quality of our services and facilities. We apologize for the inconvenience you experienced during your stay, particularly regarding the malfunctioning air conditioner and TV remote, as well as the cleanliness of the room and bathroom which was not up to our standards. We sincerely apologize for this mistake and understand that your comfort may have been reduced during your stay. This incident does not reflect our commitment to providing a clean and comfortable guest experience for all our guests. We have subsequently conducted a thorough inspection of our room facilities and reiterated our cleanliness and maintenance standards to all our housekeeping and technical staff. We once again apologize for any inconvenience this may have caused and thank you for your attention and feedback, which will help us to improve further. Sincerely, Handik Widodo, General Manager

Dear Valued Guest, Thank you for choosing our hotel and for taking the time to share your wonderful experience. We’re truly delighted to know that you had a pleasant stay and found our hotel to offer both great value and convenience. Feedback like yours motivates us to continue delivering the best possible service to all our guests. We’re pleased that our strategic location made your stay even more enjoyable, with easy access to nearby amenities such as minimarkets, restaurants, and shopping malls. Providing comfort and convenience at an affordable price is something our team strives for every day, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit. It will be our pleasure to serve you again and ensure your stay is just as comfortable and enjoyable as before. Warm regards, Handik Widodo General Manager

Dear Valued Guest, Thank you for choosing our hotel and taking the time to write us a review. We are delighted that you and your colleagues had a great experience during your stay with us. Such positive feedback motivates our team to continue to strive to provide the best service. We are proud that the atmosphere, service and amenities we provide have made such a positive impression that your colleagues are planning to return. The satisfaction of both individuals and groups is our top priority and we will continue to strive to maintain and improve our service standards. We hope that you and your colleagues will have the opportunity to stay with us again soon. We look forward to welcoming you back for an even more comfortable and memorable experience. Best regards, Handika Widodo General Manager

Dear Valued Guest, Thank you for choosing our hotel and taking the time to share your experience. We highly appreciate your positive review, which motivates us to continue providing the best service to all our guests, especially those traveling on business. We are delighted to know that our hotel is the right choice for your business trip and that our convenient location makes it easy to travel around the city. Convenience and efficiency for business guests are one of our key priorities. We hope that you and your team will entrust us with your next business trip. We look forward to welcoming you back with even better service and a more memorable stay. Sincerely, Handika Widodo General Manager

Dear Valued Guest, Thank you for choosing our hotel again and for taking the time to write us a review. We appreciate your trust in our hotel for your repeated stays. Such comments are a great motivation for our entire team to maintain and improve the quality of our services. We are glad that you were satisfied with our hotel's cleanliness and our strategic location. The convenience of our guests' access to various places around the hotel is one of the advantages that we always hold dear. We hope that you will continue to choose our hotel as your first choice for your next visit. We look forward to welcoming you back again with even better service and an enjoyable stay experience. Best regards, Handika Widodo General Manager

Dear Ms. Inawatiningsih, Thank you for choosing our hotel and for taking the time to share your experience. We greatly appreciate your positive review, which is an inspiration for us to continue providing the best service to all our guests. We are very pleased to hear that you enjoyed our convenient location near shopping malls and many restaurants. We are committed to providing comfort and convenience to ensure that all our guests enjoy a comfortable and enjoyable stay. We hope that you will be honored to have us back in the future. We look forward to welcoming you back with even better service and more memorable experiences. Best regards, Handika Widodo General Manager

Dear Valued Guest, Thank you for choosing our hotel and for taking the time to write us a positive review. We sincerely appreciate your pleasant stay with us and are delighted to hear that your visit was a memorable one. We are delighted that you enjoyed our hotel’s location, close to one of the largest and most comprehensive shopping malls in Bandung. We are also delighted to know that our breakfast was served in a vibrant atmosphere, a testament to our team’s success in delivering a wonderful breakfast experience to our guests. We hope that you will have the pleasure of staying with us again on your next visit to Bandung. We look forward to welcoming you back with even more friendly service and memorable experiences. Sincerely, Handika Widodo General Manager