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Explore Quest Hotel Darmo - Surabaya by ASTON

Traveloka (7,112)

Other sources (82)

8.4

Very Good

From 7,112 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about Quest Hotel Darmo - Surabaya by ASTON

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Staff Friendliness (106)

Distance to City Center (92)

Bedroom (89)

Ambiance (80)

Room Space (80)

Family Friendly (73)

Accessibility (70)

Wifi (70)

Check-in/out Time (68)

Bathroom (68)

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Traveler Reviews Quest Hotel Darmo - Surabaya by ASTON

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Customer reviews

E***y

Leisure

8.8

/10

Reviewed 5 day(s) ago

The hotel is nice, the service is friendly. However, the bathroom's technical aspects might need more attention. There was a leak during our stay, but hopefully the hotel technicians have taken care of it.

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d***i

8.5

/10

Reviewed 1 week(s) ago

The staff service is very friendly, the rooms are clean, the food tastes standard, overall it's good.

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B Christie A.

9.1

/10

Reviewed 2 week(s) ago

This hotel is suitable for all needs, both vacation and business, because of its comfort and strategic location.

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Didit C.

Leisure

6.5

/10

Reviewed 3 week(s) ago

I bought it through Traveloka, but the selection wasn't right... I paid more but didn't get what I paid for... The superior room's AC wasn't cold at all. I even requested repairs three times, but there was no solution.

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1 people find it helpful

Accommodation's Reply

18 Jul 2025

Dear Mr. Didit, Thank you for your review and for taking the time to share your experience during your stay at Quest Hotel Darmo Surabaya. We sincerely apologize for the inconvenience you experienced, particularly regarding the condition of the air conditioning in your room and the discrepancy between your expectations regarding the room booked through a third-party platform. We understand your disappointment, especially since you have complained several times without receiving a satisfactory solution. We have forwarded your feedback to the relevant team for their serious attention, and we will conduct a thorough evaluation to ensure this does not happen again in the future. We greatly appreciate your trust in choosing to stay with us, and we sincerely hope to be given the opportunity to return so we can provide even better service that meets your expectations. Sincerely, Quest Hotel Darmo Surabaya

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Veronica E.

Leisure

7.1

/10

Reviewed 3 week(s) ago

Lazy housekeeping. The doormat wasn't replaced, even though it was wet. The dirty floor and carpet were left unattended. Lots of hair stuck to the fabric. They only fixed it after complaining. I complained twice. The asparagus I ordered first had shredded meat, but the second didn't have any.

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1 people find it helpful

Accommodation's Reply

18 Jul 2025

Dear Ms. Veronica, Thank you for taking the time to share your experience during your stay with us at Quest Hotel Darmo Surabaya. We sincerely apologize for the inconvenience you experienced, particularly regarding the service from our Housekeeping team and the inconsistency in the menu presentation at the restaurant. Your feedback is very valuable and has been passed on to the relevant department for immediate evaluation and improvement. We deeply regret that your stay did not meet the service standards we should have provided. We assure you that our team will be more thorough and responsive in the future to prevent a similar incident from happening again. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Sincerely, Quest Hotel Darmo Surabaya

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elly r.

Staycation

9.7

/10

Reviewed 3 week(s) ago

Second time, still comfortable, enjoyable.

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B***i

Staycation

9.1

/10

Reviewed 4 week(s) ago

Overall nice & good.. all the staff are very friendly.. it's just that the water flow in the shower is not smooth.. please check it one by one immediately so that there are no complaints in the future.

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1 people find it helpful

Bekti S.

9.1

/10

Reviewed 4 week(s) ago

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elly r.

10.0

/10

Reviewed 4 week(s) ago

First time staying here, thank God it was enjoyable.

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Trilara P. R.

Staycation

10.0

/10

Reviewed 4 week(s) ago

The location is strategic and clean. There are restaurants around the hotel for choices. I brought my bike and left it at their concierge which is safe. Thank you Quest Hotel

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Sisca D. m.

Staycation

9.4

/10

Reviewed 4 week(s) ago

The hotel staff is very friendly and helpful. Swimming pool and comfortable rooms. The facilities are complete.

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Yeni D.

10.0

/10

Reviewed 4 week(s) ago

Hotel staff is very friendly, comfortable place.

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1 people find it helpful

Bonang R. P.

9.1

/10

Reviewed 4 week(s) ago

Nice hotel, kid friendly, full facility.

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r***a

9.3

/10

Reviewed 4 week(s) ago

It's very comfortable to stay here, the room is spacious and clean, the bathroom is also spacious, the swimming pool is great, it's also half indoor, if it rains you can go to the one with a roof... the only downside is the breakfast, it doesn't feel very good

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n***l

Business

8.5

/10

Reviewed 6 week(s) ago

quite comfortable

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M***y

Leisure

9.4

/10

Reviewed 6 week(s) ago

strategic location, all in good

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1 people find it helpful

D***I

Leisure

9.1

/10

Reviewed 6 week(s) ago

First time staying here and overall it was good. The receptionist and other staff were friendly. There was enough motorbike parking, but the night security was not so friendly. Had a nice chat while entering the parking lot they didn't give me a parking card. Fast Wi-Fi. There were some stains on the pillows and bed but still okay. The gym didn't have AC maybe because it wasn't used. Next time I'll come back here if I want a staycay.

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2 people find it helpful

Puta w.

Staycation

8.5

/10

Reviewed 7 week(s) ago

Overall it's good, but when I entered it was a bit hot. And I've reported it to the FO and it's been checked too. It should have been executed that day, but I had to wait first. That's all. Not enough satset, that's all. Although I finally got a change of room the next day. Overall, the place is comfortable 👍 more improved.

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V***n

8.2

/10

Reviewed 7 week(s) ago

Thank you for allowing early check-in and the room view as requested "city view", I like it. The staff was friendly and confirmed in advance that the single beds had to be put together, (no problem). But they didn't confirm that there was a connecting door :). Luckily I brought earbuds, because the room next door was incredibly noisy, and that person was snoring loudly like a train, non-stop all night long. Crazy. It could be heard all the way to my room. It was like sleeping in a crowd, even though I was alone :).

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1 people find it helpful

A***n

Staycation

8.2

/10

Reviewed 7 week(s) ago

It’s good to stay here. Close to the city center, if Sunday morning is also very close if you want CFD. The room is spacious with affordable price. The view is also quite good, the room is clean, the bathroom is also clean. It’s just that the AC is not cold enough, and the room door is a bit difficult to open. But overall it was a great experience, and will repeat stay here if I go to Surabaya again😉

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