Overall Ratings & Reviews Koala Shores Port Stephens Holiday Park

I stayed in cabin no.6 on friday and saturday night which cost $340. For about the same price I could have stayed in a neighboring motel where my fellow worker could have access for his vehicle on both nights. I am not in the habit of doing this but I took photos of what I got for my $340. Both the ceiling fan and exhaust fan in bathroom had dust adhereing to them as they had not been dusted for a while. Dust compacted into corners of rooms and on "picture rails" Paint chips and flaking paint off cupboards, water damage to base of bath door. ALL taps in bathroom leak. (unless Hercules turns them off) I have recently stayed at your caravan section and was very happy with our stay but I will not be recommending the cabins. I consider all these deficiencies are management issues. As I was asked by your organisation to submit a review I raise these issues as a courtesy rather than complaint. You can do better

We booked a superior Spa villa with jetted spa. NO spa bath. Upon enquiry I was told units have been redone. This is false advertising. Wanted to blame Expedia but pre registration info from them still showed the spa bath. I would not have paid that daily rate if I had known I was not getting what was advertised. Very disappointed!

I liked the cabin we were in. The place where it was situated and the water was close to go fishing a beautiful place to be. I would recommend it to anyone. It’s even close to a supermarket. We will certainly be back. The children had plenty to occupy themselves as well and they enjoyed every minute of it

The place was nice

Beautiful

We had a wonderful time here! Will definitely be back again. Definitely family friendly!

Overall, they had very nice amenities for a caravan park and felt the workers were sometimes scarce if they needed assistance. Would recommend it to anyone wanting a nice weekend get away on a budget.

Facilities

Amazing!

We had a great stay, we weren't sure if there was a recycling or compost system. This should be mandatory these days, it's not hard to arrange, and necessary, especially for somewhere so beautiful!

Very peaceful setting. will be staying longer next time.

Wonderful

Clean and comfortable marvellous grounds and facilities

Pro’s: easy after hour key pick up and drop off, lovely water view from cabin Cons: the cabin had a bad smell when we arrived, the double bed was not made when we got there - the clean sheets were on the dining table and the pillows/doona on the floor and shoved into the cupboard so we had to make the bed ourselves which we’ve never had to do at a holiday park, someone else’s hairs all over the bathroom walls, when entering the boom gate the keypad is so low you have to get out of the car to enter the number. Overall we couldn’t wait to get back home after this stay

Enjoyed our stay

The cabin was good. Clean, decent size and comfortable for a week or so. Everything you need is included. Facilities of the park are ok. No complaints.

The location was lovely and the pool was beautiful (unfortunately it was closed for maintenance on the day of our arrival). The lady who checked us in was friendly. The room itself was average at best. The fittings are in dire need of repair/replacement. Things like missing light globes, ants coming in through the wall, numerous small spiders on the ceiling and an exhaust fan in the bathroom which must have been at least thirty years old and didn’t appear to have been cleaned in that time were all disappointing. Hot water was limited, there were no regular channels on the TV and wifi was hit and miss. Our room was supposedly ‘superior’ but at $950 for two nights stay and in a room we really didn’t feel comfortable in at all, I don’t think represented good value at all. For people who are only in their room to shower and sleep, it might be OK but we were very glad to get home.

There were cockroaches in the bathrooms, spiders throughout the cabin. Dead insects falling from the light fittings onto the bedding. Considering the price per night I would have expected a much more cleaner cabin and facilities. Would not stay here again.

Everything we needed and very friendly hosts

We had a wonderful stay. Beautiful view from our villa, which was clean and beds very comfortable. Great for kids. Thank you for a terrific stay.