Hotel location is very convenient, 3 min walk to Machu Picchu bus station, 5 min walk to railway station, staff is very nice, dinner food is good, room is clean, however the step down into the shower may have trip concern. Wifi doesn’t work very well at room. Overall we enjoyed the stay in this hotel.

The spa was amazing! I did the water circuit and a 90 minute massage, highly recommend. The property was beautiful and the time were spacious and lovely. Great bathroom and closet. Loved this resort.

The heating wasn’t good; I was freezing and had to ask for a portable heater because I couldn’t sleep. When I arrived, they made me pay a tax that had not been explained to me. After I had already paid everything, they deceived me. The food was bad and cold.

We booked this hotel last minute for our Machu Picchu tour. It was conveniently located near the train and bus stations. It was nice to have breakfast and dinner included so we didn’t have to think about it. The things to consider are the noise level and the service. It’s a very busy hotel and the walls are very thin. You will hear everything outside your room at all time of the night because of the early hikers leaving their rooms. The staff tries their best but there is a lot to tend to so there isn’t a lot of attention to detail. Overall, it was okay for the price.

The hotel was good for one night to visit Machu Picchu. It is never a 4 star hotel. The reception and the rooms are very tired, the food is not great. My room was very small, the beds creaked, the bathroom was tiny, the shower was not great. However, the location is very convenient and the staff are very helpful.

Hotel is very nicely decorated and right in the middle of town so everything is very easy to walk to

Amazing

Truly smooth and perfect experience! clean, quiet updated eco friendly rooms. It has an artistic style with all the natural elements in design. Elegant approach overall they thought about every detail for us from welcoming us carrying our bags to the hotel. Then offering free amazing dinner with good service. You can always find water at every corner and even apples. Hotel is 2mins max walking distance from the train and right by machu pichu bus station. Hotel is at the middle of everything. Just an amazing location and buffet was clean good looking and good. Thank you!!

This place is gorgeous serenity in the midst of what can be a wild town. My 5th floor room with floor to ceiling windows and views of the Andes was everything I’d hoped for! Feel like an ecolodge, right over the river from the train station and walking distance to everything.

Bathroom is smell horrible, there is issue with plumbing possible. Smell like old public restroom..

Two things: pick up at train station as promised was late, so I had already given up and turned my phone data on (costs $) to find my way to the hotel when suddenly he showed up. If there’s one thing to do at the outset, is ge the pickup right. Not the best foot forward. Also, the spa seemed confused a flustered when I walked in without a reservation just to have a sauna and hot bath on my own as a Day Pass. The spa seemed empty, and no English spoken, which is a little surprising since the package pamphlet was bilingual. Anyway, I tried to communicate but gave up as not worth the confusion. The dinner the second night was a bit of a challenge as the restaurant was full and after 20 minutes had to ask for someone to take my order. The food itself was excellent.

We had a lovely room with comfy beds and a great shower after our Inca Trail hike. The included dinner was good and the spa services were excellent. The staff was also very helpful holding our bags and delivering them to our room.. We also enjoyed walking around the area around the hotel and the market and it was only a block to walk to the train station.

I wish the location was not in the center of town although it is very lucrative but can be quite busy at night and noisy at times. Otherwise we had a great time at the property.

Prime location in town.

Beautiful hotel with world class service in excellent location. Close to everything, safe. Four star Breakfast and dinner included. Can’t go wrong here.

Amazing location! Updated, clean hotel. The spa was a huge plus. The included lunch/dinner was incredible

Hotel forgot about out spa booking. Foot massage was not the entire time. We booked a suite and room had weird layout with shower in middle of room right next to closet and had no divider but only transparent piece of plastic. AC is too cold and cannot be turned off because there's no switch. The bed sheets are very hard on the skin and there's no lights in public hallways so it's very dark at as well as is the floor is abaonded. Front desk was also not friendly. The welcome guide on arrival day was not welcoming and just walked on his own without even checking if the group behind is caught up or need help

Great stay, awesome people, so friendly. Would definitely come back if coming back in town. Thanknyou

Great location just the reception's manager attitude was terrible!

Beautiful stay! The staff were nice and friendly. Definitely, I recommend.