Desayuno no tenian cafe,salon muy frio y los calentadores sin gas,habitacion fuerte olor a barniz ,el cafe llego 20 minutos después

Nice place to stay.

Staff was extremely helpful and friendly. The hotel is in an inconvenient location on a small hard to find street near the university. But there is a nice outdoor mall with small tourist shops and a lot of restaurants across the street. Unfortunately, it is hidden from the street, so if you do not know it is there, you could miss it.. Difficult to get to city centre.

1. Muy mala aislación sonora en la habitación, escuchaba cada ruido y conversaciones del pasillo. 2. La TV no funcionaba correctamente, el técnico tuvo que intervenir en 2 oportunidades para que funcione. 3. El desayuno muy básico

The bathroom had a leak. A mat was not provided. I had to request it twice. The night boy/employee mistreats the guests. Twice he locked me between the locked doors.

Comfortable room and Convenient location

Funcionários solicitos o que deixou a desejar é que todos os dias a energia do hotel acabou e vários momentos do dia ficamos sem energia

Stayed at hotel before and it was good but this time room on ground floor so can’t have light as full length window was on the cafe. Was noisy through the night and Wi-Fi was broken

Excellent location and staff

El personal muy atento. Antony fue muy servicial y amable. Algo muy malo, una de las almohadas estaba manchada de sangre, cuando fuimos a solicitar el cambio no había mas almohadas...

Please do yourself a favor and stay off this property! This was easily the worst hotel experience I've ever had in my life. I spent a seven day mandatory quarantine in this hotel and it was a nightmare. Every item in the room was dirty, old and did not work properly. The water pressure was never right. Heating was non-existent in the middle of the winter. Sheets were yellow. Bedbugs. TV remote didn't work so I had to get up to turn the volume up and down and to turn it off at night. WiFi was incredibly slow and unreliable, I couldn't even order food due to it. Forget video calls, you just won't be able to get any work done. The staff was incredibly rude and slow, they take advantage of the fact that you're forced to stay in your room to give you the worst treatment ever. The breakfast you get is insanely unhealthy and small. Rotten fruit, juice from powder, white bread and cheese you can't trust. No cleaning at all! They only came to pick up trash "once" a day (some days they would just forget). Of course there were flies, ants and all kinds of bugs everywhere. I could go on and on, but in conclusion, this is just a horrible hotel and they're not doing anything to try and improve.

Estoy muy enojado con Tremo Hotel, SIEMPRE me he hospedado en Alberto Reyes (este hotel), pero me cambiaron la reserva para TREMO Parque Forestal y es HORRIBLE, habían escandalos en el hotel, peleas de Venezolanos en el pasillo y nadie de la administración hizo nada, FUE LA PEOR ESTADIA DE MI VIDA, la cama MALISIMA, la tarjeta de la habilitación nunca abrió la puerta, la gestión de TREMO Parque Forestal es HORRENDA, TODO MAL, desde que llegamos hasta que nos fuimos, NO SE HOSPEDE EN TREMO Parque Forestal.

The staff was very friendly and provided good information about restaurants in the area.

Nice good location Clean walkable to really everything Watch foot paths and I twisted my ankle due to dodgy path ways

Easy check-in, the room, especially the bathroom, was very clean, staff speaks English, lots of restaurants near by.

Stay just one night and it was ok. No cable tv working, odd card key system to open the door, too loud (you can hear everything from outside, from others rooms). Breakfast ok, no eggs thought. Beware that the metro station is close to the hotel, but it's at the other side of the river. Friendly staff, they let us stay at the hotel until we departed to the airport at night.

Overnight the walls vibrated out of nowhere making a scary sound due to something happening in the streets, either a machine or a heavy truck, happened like 3 times. The window pointed to an area where hotel guests would loiter so it was often very noisy. I also could hear the receptionists chatting on the phone in the reception from my room, simply annoying. The breakfast was terrible, no options, coffee as lukewarm, all juices with so much sugar it was unbearable. The shower would wet the entire bathroom, I don't really recommend the hotel, unless you can get a really cheap price for some reason.

This hotel is well situated for easy access to most of the main tourist sites in Santiago. The communal areas of the hotel (lobby, stair way and breakfast area) were attractive and well maintained - apart from the plastic plants in the breakfast area. However, the bedroom was very tired and dated and badly in need of renovation. The staff were fairly helpful but very strict on the checking in time. Breakfast was limited with fairly basic provisions. Overall, the hotel itself was a bit disappointing.

Nice cozy hotel, very good location near everything especially nice area to eat and go out. Staff is amazing. Only cold breakfast served, could be better, no drinking water for example was available on the buffet. Otherwise the hotel is nice and absolutely great value. Thanks, wishing you many nice guests from Expedia.

This small hotel is in a great location for dining and touring about Santiago. It's a short walk to the metro station and many restaurants and bars. The room was clean and the staff was very friendly and helpful. My Spanish is limited so I was thankful they could help me in English as well. There is no elevator (so be prepared), but the front desk clerk (there is always one at the desk, 24 hours) offered to help with the luggage if we needed. They also gave suggestions for things to do and see, and called us a cab to the airport. The rooms are not overly posh or heavy on amenities, but I thought it was a good value and it's easy for me to recommend this hotel to anyone. We had a very nice stay.