De check-in verliep vlot, maar daarna begonnen de problemen. De airco werkte totaal niet en het was 32°C in de kamer. Zelfs na tussenkomst van een technieker was het niet opgelost. Na veel heen en weer kregen we uiteindelijk een andere kamer. Eerst werden we zelfs naar een kamer gestuurd die al bezet was, omdat dit blijkbaar niet correct in hun systeem stond. De volgende dag vond ik tijdens het douchen twee kakkerlakken in de badkamer. Ook de organisatie laat te wensen over: er wordt nog veel met briefjes gewerkt en er lijkt weinig structuur te zijn. Het ontbijt was inbegrepen en zou tot 11u beschikbaar zijn. Toen ik om 10u aankwam, was veel al leeg en werd het niet meer aangevuld. Het personeel zelf probeert wel te helpen en doet zijn best. Mijn kritiek ligt vooral bij de organisatie en het management. Voor mij absoluut geen 4-sterrenervaring en zeker de hoge prijs niet waard.

Les chambres sale, toilettes avec moisissures, balcon très sale et le meuble très ancien non conforme pour un hôtel même pas de 3*. On n’a pas eu l’internet ni TV après plusieurs réclamations et demande de remboursement que Hôtel.com n’a pas pu nous rembourser pour changer l’hôtel on etait obligé de rester et de passer des mauvaises 4 jours.

L hôtel en générale et nul tout et casse les poignées tire d eau je vous jure c juste la vue et les personnelles à parts ça rien

Wonderful experience at this family resort! Great amenities and direct access to beach. Pool activities for kids. Staff very helpful and goes above and beyond to ensure stay is comfortable. Thank you for making our family vacation memorable!

Hotel not what they advertised! It was dirty and very old. Did not justify the price Terrible

Alles war nicht so wie hab ich gewartet

Perfect location! Beautiful beach view! Staff superior

Plumbing was trouble: running water and all shower facilities were broken. Terrible breakfast. The hotel trick the clients to make reservations in suites which are located far away from the sea and under terrible condition and services.

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I was told that the property is 9 years old, but it looks 40 years old. It needs upkeep and attention from its owners. The sea weather has its affect, but to attract people like us, requires quality level maintenance. We had A/C issues, lighting issues, internet connectivity, The elevator was inoperable that entire time 5 days we were there. Maintenance were called for us and did their best to fix things temporarily. The location is incredible, but the sour taste of staying at a run-down hotel was a sad state.

Nice place to stay with family or friends

This hotel is uniquely located on one of the most beautiful bays in the world. Every room has a view, and what a view it is. Sadly, it has not been well maintained and is a shadow of what it must have once been. While staff members are kind, they are poorly trained and service is lacking. Lots of missed opportunities here to make this a better hotel.

Excellent

The location was great but the hotel is old and has seen better days. Old furniture, broken cabinets and there was a broken pipe running on the stairs. Will not stay here again… if you read the reviews, most are about the entertainment team that forces you to give 5 stars to the hotel. The reviews about the rooms are almost all bad.

Great view from the balcony. The only problem is you have to have a car because the hotel is located at see level. Otherwise you’ll have to walk up the hill for at least 20 minutes to go downtown.

The front desk service was top.. Love the welcoming smile, the room was clean spacious, The only negative about the room is the balcony floor all loose or maybe damage and it os a lit scary to walk on it. Same outside the hotel by the restaurant sitting area... Also online the hotel advertising a long list of free services like hair, pedicure and manicure services and they are not free st all....But the biggest problem we encounter at this beautiful hotel is the Restaurant service, starting with it is a big restaurant and bar that only have 2 servers one for the restaurant and one for the Bar that also served outside sitting area,, I think his name is Hamza, he does an amazing service, it is a huge area and he does all well, the food are bacic dishes and they all are very over priced, 35 dhs for a small can of soda, that is just to me tion some, breakfasts was free we order at the room, both days was a simple breakfast not napkins, nott utensils, only one cup of tea per person, I asked for black coffee both days they bring me coffee with milk and both days called back and I asked to please replace the lady that answer said sorry they will bring it to you now.... Sadly 2 weeks after I left the hotel I still waiting for the coffee... So restaurant manager need to step up and check what is going on in his restaurant.I asked to speak to the manager and was not available..so I am writing this review and I wish they improve the situation. the beach is not private and is full.

bon service, vue exceptionnelle et personnel sympathique

The place is wonderful. I stayed in the suite next to the hotel and enjoyed everything : the view, the beach and the cleaniness. However, we didn't like the buffet. The variermty was poor.

Great location and all rooms with a view in the famous quemadou beach. breakfast is not great. And the lines on the buffet is not very good. Also the lack of restaurants choices for dinner. They allow so many people from outside to set in the cafe that guest of hotel can’t find tables. the service is ok and most of the wait staff are super friendly. They are just so stretched with a lot of people so it become slow. I wish the owners and management invest in other choices of food and restaurants.

Hotel is clean and well maintained.