The only problem was the night staff didn’t speak a word in English and in hospitality jobs you should hire people that they speak english
JONATAN
Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Very nice hotel. The best hotel ive stayed in Mexico city. Perfect location to museums and city sites. The rooms are elegant and very spacious with air conditioning. There is a roof top bar with pool and the drinks are awesome. The staff was super helpuf with coordinating transportation wherever and whenever we needed it. Will 100% recommend to anyone and will return.
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Marcela
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Very cool hotel boutique. Comfortable bed
Fernando
Friends and Family Family
4.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
the hotel is OK but the staff is difficult to deal with many times. The rooms themselves are outdated and you can tell the wear and tear of them. There is no TV channels. If you try to look at one of the channels you’re gonna get over the air TV, which is all grainy at best, don’t expect many channels either you get about six or seven at most. air conditioning does work and it’s a good thing because the rooms get very hot . In the future I would consider looking out for other places . between the staff the fact that there’s no TV and very bad Wi-Fi it leaves any business traveler in a bind. Not worth the price. En en if the location is good. There is better hotels in the area with nicer staff and newer rooms for about the same price.
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Meredith
with Partner
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The rooms were nice and so was the staff. We were unable to get extra towels or pillows, other than the two in the room without an extra charge. Also warned that when we lost our room key, the one that was given to us, we could be charged for the replacement. Floors were not that clean in the room. And there was leftover lingerie in the closet which was kind of gross.
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Michelle
Friends and Family with Friends
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Awesome large room. Convenient location wise as well. The bar in the pool area is fantastic
Brandon
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
great hotel, super cleam, great terrace bar, amazing room
Jorge
with Partner
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
There is no parking available and very few parking lots available over the weekend.
Gibran Alexis
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Yes
Jose Antonio
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Ac was good, no parking was needed.
Rebecca
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Great vibe
Diana
with Children
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The hotel is located in a very central area, making it easy to get around Mexico City. Excellent service—highly recommended.
Joserin
with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
All the staff, especially the rooftop bar, was amazing. Super safe location close to a lot.
María de Lourdes
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Excelente lugar, y el personal muy amable.
Anthony Andrew
with Friends
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Muchas gracias por las atenciones.
Kay
Friends and Family Family
8.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Amazing shower.
Unfortunately there were guests who were speaking ( arguing) very loudly for much of the night which kept me awake.
Otherwise the room was great. Pool was disappointing but the rooftop lounge was nice.
AMERICA
4.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
False advertising, the pool is not really a pool.
You can’t swim, the spa wasn’t open.
The gym is very small and you can’t use it if they have a class.
Derrick
Business and Leisure
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Fantastic location and overall a great property with a number of amenities, restaurants, and shops in or directly connected to the hotel. Only minor downside was that it could get loud at times during the night, but never enough to significantly disrupt the stay.
Sarah
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Great room, great staff, great location! The rooftop bar was something else as was the speakeasy downstairs. We really enjoyed ourselves!
Benito Antonio
Leisure
8.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Muy bien servicio del staff. Muy atentos. Cuando llegue si note que mi habitación tenía las sábanas de la cama un poco sucias pero cuando les avisé del problema, rápidamente las cambiaron. El lugar es céntrico y tiene muy buena ubicación. Recomendado.