Stayed in the superior suite (London Rd no3), and although the hotel was lovely I found hairs all over the bath, the mattress and the pillows. When I pulled back sheet on the bed there were crumbs over the sheet and a dead insect. I also found urine stains on the mattress. The fridge also had stagnant water in and smelled really strongly of fish every time it was opened. When I emailed the general manager he took a week to respond and simply offered 25% off a return stay. Unfortunately I would not stay here again due to the cleanliness. As this was a £600 a night room I was really disappointed.